FAQ Top
How can I change the membership information?
You change your information on “my page” by clicking “edit membership information”.
The following can be edited on “my page”.
・ Your basic member information (such as Email address, password and residence address)
・ Your shipping address.
・ Payment information
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Frequently Asked Question
Before using our service, please make sure you have read our FAQ.
Important!
Before using tenso.com, make sure to review the conditions of using our service.
ConditionsMenu
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Usage Guide
- International Shipment
- Member Registration
- Shopping Guide
- Usage Charge
- Payment Method
- Package Information
- Available Countries
- Prohibited Goods
- Package Consolidation Service
- Regarding Shipment Methods
- Japanese Buying Service
- FAQ more detailed information
- Recommended Shopping Web Sites more detailed information
Japanese time （JST）
Business days
- Business hours
- 10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
Get a Quote
Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.