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1. Check your registered email address.
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3. If you still cannot receive them, please contact us here.
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Frequently Asked Question
Before using our service, please make sure you have read our FAQ.
Important!
Before using tenso.com, make sure to review the conditions of using our service.
ConditionsMenu
-
Usage Guide
- International Shipment
- Member Registration
- Shopping Guide
- Usage Charge
- Payment Method
- Package Information
- Available Countries
- Prohibited Goods
- Package Consolidation Service
- Regarding Shipment Methods
- Japanese Buying Service
- FAQ more detailed information
- Recommended Shopping Web Sites more detailed information
Japanese time （JST）
Business days
- Business hours
- 10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
Get a Quote
Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.