Where is my package right now?
A. Upon the arrival of your package at Tenso, we will weigh and inspect your item. At that time, you will be notified of your package's arrival and usage fee. Please check your package list on "My page".
After your payment, Tenso.com will process international shipping.
Then, you can track your package by EMS number.
For more detailed information, please click the link below.
http://www.tenso.com/en/guide/mypage/index.html
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Frequently Asked Question
Before using our service, please make sure you have read our FAQ.
Important!
Before using tenso.com, make sure to review the conditions of using our service.
ConditionsMenu
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Usage Guide
- International Shipment
- Member Registration
- Shopping Guide
- Usage Charge
- Payment Method
- Package Information
- Available Countries
- Prohibited Goods
- Package Consolidation Service
- Regarding Shipment Methods
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- FAQ more detailed information
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Japanese time （JST）
Business days
- Business hours
- 10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
Get a Quote
Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.