How much does it cost to use this service?
Our usage fee is the sum of the service fee and international shipping fee.
Please click the link below to see usage fee.
http://www.tenso.com/en/guide/fee/index.html
Apart from the fees listed above, you might also need to pay customs duties. The customs duties and their rates depend on your package content, price and the destination country.
We are not able to inform you of the customs duties in advance.
If you are charged by customs, you will have to pay the customs duties when you receive your packages.
We sincerely appreciate your cooperation.
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FAQ Categories
Frequently Asked Question
Before using our service, please make sure you have read our FAQ.
Important!
Before using tenso.com, make sure to review the conditions of using our service.
ConditionsMenu
-
Usage Guide
- International Shipment
- Member Registration
- Shopping Guide
- Usage Charge
- Payment Method
- Package Information
- Available Countries
- Prohibited Goods
- Package Consolidation Service
- Regarding Shipment Methods
- Japanese Buying Service
- FAQ more detailed information
- Recommended Shopping Web Sites more detailed information
Japanese time （JST）
Business days
- Business hours
- 10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
Get a Quote
Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.