FAQ Top

How does Tenso inspect my package at tenso storehouse?

When your package arrives at our storehouse, we open your package and inspect the content. Then, we register package information according to your invoice and notify you of the package's arrival.
If your package was wrapped, we must remove the wrapping in order to inspect it. However, we do not re-wrap the package. We ship your package in the same condition as when they arrive at our storehouse.

Did we answer your question?

If you are still unsure, please feel free to contact us.

Inquiry

Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions

Japanese time (JST)

Business days

Business hours
10:00am to 17:00 JST
Saturday, Sunday and holidays are observed

Get a Quote

Please enter the weight of your parcel, select a destination region, and click on the Quotation button.
A rough estimate of the shipment charge will be shown.
*In additon to estimation above, you may be charges customes duties depending on the destination country.

Weight(g)g  Destination

EMS shipping chargeYen +  Shipping handling feeYen =  Usage feeYen *Custom duty and insurance are not included.
Back to the Top