Tenso.com has relocated its warehouse.
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How does Tenso inspect my package at tenso storehouse?

When your package arrives at our storehouse, we open your package and inspect the content. Then, we register package information according to your invoice and notify you of the package's arrival.
If your package was wrapped, we must remove the wrapping in order to inspect it. However, we do not re-wrap the package. We will ship your package (minus any additional wrapping) in the same condition as when it arrives at our storehouse.

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Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions

Japanese time (JST)

Business days

Business hours
10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays

Get a Quote

Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.

Weight(g)g  Destination

EMS shipping chargeYen +  Shipping handling feeYen =  Usage feeYen * EMS Insurance, Consolidation Fee and Custom duty are not included.
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