Can I choose the method of shipment?
Tenso.com normally sends all packages via EMS (Express Mail Service).
In the event that we determine that a package cannot be shipped via EMS,our Customer Support Team will contact you regarding alternate shipping methods.
For further details regarding shipping methods, please refer to the "Shipping Methods" web page.
FAQ Categories
Frequently Asked Question
Before using our service, please make sure you have read our FAQ.
Important!
Before using tenso.com, make sure to review the conditions of using our service.
ConditionsMenu
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Usage Guide
- International Shipment
- Member Registration
- Shopping Guide
- Usage Charge
- Payment Method
- Package Information
- Available Countries
- Prohibited Goods
- Package Consolidation Service
- Regarding Shipment Methods
- Japanese Buying Service
- FAQ more detailed information
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Japanese time （JST）
Business days
- Business hours
- 10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
Get a Quote
Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.