If you are absent at the time of delivery, a notice will be left on your door. Please follow the instructions in the notice in order to receive your package. A post office's retention time may differ from country to country. After the allotted retention time, the package will be returned to the sender (Tenso.com).
Click on the link below to see EMS information for individual countries.
http://www.tenso.com/en/guide/country/index.html
You will be notified when the package returns to tenso.com. Please request to have your package reshipped. You will be charged for the re-shipment service fee and international delivery fee . If the package is left unclaimed at Tenso.com for more than 90 days, we will discard it by disposal or by other means.
Before using our service, Please make sure you have our FAQ.
Before using tenso.com, make sure to review the conditions of using our service.
Conditions
Please enter the weight of your parcel, select a destination region, and click on the Quotation button.
A rough estimate of the shipment charge will be shown.
*In additon to estimation above, you may be charges customes duties depending on the destination country.