What can I do if my item is broken?
Please follow the procedure below.
1. Hold on to broken items, package and shipping materials. They will be necessary when we apply compensation.
2. Take 2-3 pictures of the broken items.
3. Visit the nearest post office with pictures, the broken item and shipment invoice.
4. File a damage report at post office.
5. Send an email to tenso.com at support@tenso.com with picture.
6. Tenso.com will submit compensation to the Japanese post office.
7. The Japanese post office will reimburse you in the amount equal to the product's price.
If you are not sure about this, please feel free to contact our customer service at support@tenso.com.
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Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.