Tenso.com has relocated its warehouse.
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Why can't my package be consolidated?

Consolidation may have been denied for the following reasons.

The package has been in our storehouse for over 14 days after arrival.
The total weight of the package is greater than 20kg.
The total value of the package is over 200000yen.
The total value of the package has been priced at 0yen.
(Please provide the correct price and re-apply for consolidation.)

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If you are still unsure, please feel free to contact us.

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Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions

Japanese time (JST)

Business days

Business hours
10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays

Get a Quote

Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.

Weight(g)g  Destination

EMS shipping chargeYen +  Shipping handling feeYen =  Usage feeYen * EMS Insurance, Consolidation Fee and Custom duty are not included.
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