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I was charged of 1yen on the billing statement from the credit card company.

When you register at or change the payment method at tenso.com, we investigate the transaction of your credit card, in order to prevent the credit card fraud.

To investigate the availability of your credit card, your credit card company withdraws 1 yen, the least amount to make a transaction, and cancels this transaction. This 1 yen is only to investigate the availability of your credit card and would not be actually charged.

However, for some credit card company, this 1yen would be on the billing statement. In this case, this transaction may be deleted in a certain period. This term is depending on the credit card company.

This 1yen can be 1 dollar. In this case, it also may be deleted in a certain period.

Thank you for your cooperation.

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10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays

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