FAQ Top
It seems my package has already arrived at tenso storehouse. However I am not able to see my package at "my page" on Tenso.com.
It takes a while to register your package on "my page" after we recieve your package. If we receive your package on Saturday, we will send a notification on the next Monday.
(If next Monday is Japanese holiday, it will be the next business day.)
Related Inquiries
FAQ Categories
Frequently Asked Question
Before using our service, please make sure you have read our FAQ.
Important!
Before using tenso.com, make sure to review the conditions of using our service.
ConditionsMenu
-
Usage Guide
- International Shipment
- Member Registration
- Shopping Guide
- Usage Charge
- Payment Method
- Package Information
- Available Countries
- Prohibited Goods
- Package Consolidation Service
- Regarding Shipment Methods
- Japanese Buying Service
- FAQ more detailed information
- Recommended Shopping Web Sites more detailed information
Japanese time （JST）
Business days
- Business hours
- 10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
Get a Quote
Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.