FAQ

The following are the most common inquiries we receive.
Please read our FAQ to see if your question has been already addressed before contacting us.

Inquiries about membership

Inquiries about shopping

Inquiries about package forwarding

Inquiries about international shipment

Inquiries about package consolidation service

Other Inquiries

Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions

Japanese time (JST)

Business days

Business hours
10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays

Get a Quote

Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.

This estimate is for EMS shipping. For large packages, please check EMS size limits.

Weight(g)g  Destination

EMS shipping chargeYen +  Shipping handling feeYen =  Usage feeYen * EMS Insurance, Consolidation Fee and Custom duty are not included.
Back to the Top