Our fees have gone dramatically down!

FAQ

The following are the most common inquiries we receive.
Please read our FAQ to see if your question has been already addressed before contacting us.

Inquiries about membership

Inquiries about shopping

Inquiries about package forwarding

Inquiries about international shipment

Inquiries about package consolidation service

Other Inquiries

Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions


If you make a payment before 8:00 on the ) of

we will ship your package from Japan before 18:00.




If you apply for package consolidation service before 8:00 on the ) of

payment options will become available on "my page" before 21:00.

Japanese time (JST)

Business days

Business hours
10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
Back to the Top