The following are the most common inquiries we receive.
Please read our FAQ to see if your question has been already addressed before contacting us.

Inquiries about membership

Inquiries about shopping

Inquiries about package forwarding

Inquiries about international shipment

Inquiries about package consolidation service

Other Inquiries


Before using tenso.com, make sure to review the conditions of using our service.


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Business days

Business hours
10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
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