International Shipment Process
The Tenso.com usage guide: from registration, to package arrival at tenso, to your doorstep.
-
- Register at Tenso.com and get your "tenso address"
-
Register with us for free
and receive your own Japanese address.
for more detailed information
-
↓
- Shop at Japanese website
-
Overseas customers can now shop at Japanese websites that don’t support international shipping.
Simply enter your tenso address as your shipping address.
for more detailed information
-
↓
- Arrival
- Your ordered package will arrive at the Tenso.com warehouse.
- Inspection
- Tenso.com will weigh and inspect the contents of your package. Upon completion of inspection, tenso will notify you via e-mail of your package information and usage fee.
-
↓
- Package confirmation and payment
-
Please confirm your package information and submit your payment.
for more detailed information
-
↓
- International Shipment
- Upon receiving your payment, Tenso.com will ship your package via EMS (Express Mail Service). EMS will deliver your item overseas to you.
- Clearance from Customs
- Customs must confirm that the content of your package is not prohibited in your country.
Customs procedures and laws depend on the destination country and the content of the package.
-
↓
Arrival of Your Package