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International Shipment Process

The Tenso.com usage guide: from registration, to package arrival at tenso, to your doorstep.

Tenso.com Service Illustration

flow illust

3 Simple Steps

  1. Register at Tenso.com and get your "tenso address"
    Register with us for free
    and receive your own Japanese address.
    for more detailed information
  2. Shop at Japanese website
    Overseas customers can now shop at Japanese websites that don’t support international shipping.
    Simply enter your tenso address as your shipping address.
    for more detailed information
  3. Arrival
    Your ordered package will arrive at the Tenso.com warehouse.
    Inspection
    Tenso.com will weigh and inspect the contents of your package. Upon completion of inspection, tenso will notify you via e-mail of your package information and usage fee.
  4. Package confirmation and payment
    Please confirm your package information and submit your payment.
    for more detailed information
  5. International Shipment
    Upon receiving your payment, Tenso.com will ship your package.
    Clearance from Customs
    Customs must confirm that the content of your package is not prohibited in your country.
    Customs procedures and laws depend on the destination country and the content of the package.
  6. Arrival of Your Package

Shop in Japan from the comfort of your home.

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Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions

Japanese time (JST)

Business days

Business hours
10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays

Get a Quote

Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.

This estimate is for EMS shipping. For large packages, please check EMS size limits.

Weight(g)g  Destination

EMS shipping chargeYen +  Shipping handling feeYen =  Usage feeYen * EMS Insurance, Consolidation Fee and Custom duty are not included.
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