Top Page > Usage Guide

Usage Guide

Register at Tenso.com to get a Japanese address with which you can purchase Japanese products from overseas.
Service information for all tenso customers.

  • International Shipment Process

    The overall shipment process at Tenso.com, from registration, to package arrival at Tenso, to your doorstep

  • Member Registration

    Get a Japanese address by registering for free and start shopping in Japan today!

  • Shopping Guide

    Websites that don’t support international shipping are now available to overseas customers.

  • Usage Fee

    Our service fee starts from a low price of 490 yen and the total cost to the customer consists of only the service and shipping fees.

  • Payment Method

    Credit card (VISA, Master, JCB and Amex) and paypal are available.

  • Available Countries

    We service 50 countries and are in the process of expanding.

Guide to International Shipment

Prohibited Goods
A list of prohibited goods that Tenso cannot ship overseas.
Condition on EMS International Shipping
Weight and size limit for international shipment. Please verify before you use our service.

Shopping Tips

Purchasing electronic products (Voltage)
Information about electric pressure and plug information for individual countries.
Purchasing Clothing and Shoes (Sizes)
Shoe and clothing size may differ from country to country.

Conditions for Mailing to Specific Countries

Specific information about phohibited goods, custom duty and EMS information for individual countries.

Asia
North and Central America
Oceania
Middle East
Europe
South America
  • Argentina
  • Brazil
  • Peru
Africa
  • South Africa

Shop in Japan from the comfort of your home.

Register Here Free

Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions

Japanese time (JST)

Business days

Business hours
10:00am to 17:00 JST
Saturday, Sunday and holidays are observed

Get a Quote

Please enter the weight of your parcel, select a destination region, and click on the Quotation button.
A rough estimate of the shipment charge will be shown.
*In additon to estimation above, you may be charges customes duties depending on the destination country.

Weight(g)g  Destination

EMS shipping chargeYen +  Shipping handling feeYen =  Usage feeYen *Custom duty and insurance are not included.
Back to the Top