Usage Guide

Register at Tenso.com to get a Japanese address with which you can purchase Japanese products from overseas.
Service information for all tenso customers.

International Shipment Process

The overall shipment process at Tenso.com, from registration, to package arrival at Tenso, to your doorstep
Member Registration

Get a Japanese address by registering for free and start shopping in Japan today!
Shopping Guide

Websites that don’t support international shipping are now available to overseas customers.

Usage Fee

Our service fee starts from a low price of 490 yen and the total cost to the customer consists of only the service and shipping fees.
Payment Method

Credit cards (VISA, Master, JCB and Amex) and paypal are accepted.
Available Countries

We service 50 countries and are in the process of expanding.

How to Check Your Package Information

Information about your package, package forwarding and payment method.
Regarding Shipment Methods

We will ship internationally via EMS. If we cannot ship via EMS we will contact you regarding alternate shipping methods.
Our operation time

We inform you about the overall operation time for our international shipping.

Conditions

Conditions of using tenso.com. Please review before using our service.
Package Consolidation Service

Our new optional service! Consolidate multiple packages into one for savings.
Japanese Buying Service

We will buy your favorite item on your behalf.　Japanese Buying Service

How to use the coupon

You can confirm how to use your coupon

Guide to International Shipment

Prohibited Goods: A list of prohibited goods that Tenso cannot ship overseas.
Condition on EMS International Shipping: Weight and size limit for international shipment. Please verify before you use our service.
EMS(International express mail) tracking: List of countries where EMS tracking service is available and list of EMS website for each country.

Shopping Tips

Purchasing electronic products (Voltage): Information about electric voltage and plug information for individual countries.
Purchasing Clothing and Shoes (Sizes): Shoe and clothing size may differ from country to country.

Conditions for Mailing to Specific Countries

Specific information about phohibited goods, custom duty and EMS information for individual countries.

Asia	Bangladesh Bhutan Brunei Cambodia China Hong Kong India Korea Lao People's Democratic Republic Macau Maldives Malaysia Mongolia Nepal Philippines Singapore Sri Lanka Thailand Taiwan Vietnam
North and Central America	United States Canada Barbados Costa Rica El Salvador Mexico Puerto Rico
Oceania	Australia Fiji New Caledonia New Zealand
Middle East	Arab Emirates Israel Qatar Saudi Arabia Turkey
Europe	Austria Andorra Azerbaijan Belarus Bulgaria Belgium Croatia Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Italy Ireland Latvia Liechtenstein Lithuania Luxembourg Macedonia Netherlands Monaco Norway Poland Portugal Romania Moscow (Russia) Saint Petersburg (Russia) Slovakia Slovenia Spain Sweden Switzerland United Kingdom Ukraine
South America	Argentina Brazil Chile Peru
Africa	Egypt Morocco South Africa Tunisia

Shop in Japan from the comfort of your home.

Free Registration

Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions

Japanese Buying Service

Japanese time （JST）

Business days

Business hours: 10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays

Get a Quote

Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.

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