Usage Guide

Register at Tenso.com to get a Japanese address with which you can purchase Japanese products from overseas.
Service information for all tenso customers.

International Shipment Process

The overall shipment process at Tenso.com, from registration, to package arrival at Tenso, to your doorstep
Member Registration

Get a Japanese address by registering for free and start shopping in Japan today!
Shopping Guide

Websites that don’t support international shipping are now available to overseas customers.

Usage Fee

Our service fee starts from a low price of 490 yen and the total cost to the customer consists of only the service and shipping fees.
Payment Method

Credit card (VISA, Master, JCB and Amex) and paypal are available.
Available Countries

We service 50 countries and are in the process of expanding.

How to Check Your Package Information

Information about your package, package forwarding and payment method.
Conditions

Conditions of using tenso.com. Please review before using our service.
Package Consolidation Service

Our new optional service. Consolidate your packages into 1.

Guide to International Shipment

Prohibited Goods: A list of prohibited goods that Tenso cannot ship overseas.
Condition on EMS International Shipping: Weight and size limit for international shipment. Please verify before you use our service.

Shopping Tips

Purchasing electronic products (Voltage): Information about electric pressure and plug information for individual countries.
Purchasing Clothing and Shoes (Sizes): Shoe and clothing size may differ from country to country.

Conditions for Mailing to Specific Countries

Specific information about phohibited goods, custom duty and EMS information for individual countries.

Asia	Korea Singapore Thailand Taiwan China Philippines Brunei Vietnam Hong Kong Malaysia Maldives Mongolia Lao People's Democratic Republic Nepal India
North and Central America	United States El Salvador Canada Costa Rica Barbados Mexico
Oceania	Australia New Zealand
Middle East	Arab Emirates Qatar Saudi Arabia Turkey
Europe	Iceland Ireland Azerbaijan United Kingdom Italy Ukraine Netherlands Austria Greece Switzerland Sweden Spain Denmark Germany Norway Hungary Finland France Bulgaria Belgium Portugal Poland Monaco Romania Luxembourg Moscow (Russia) Saint Petersburg (Russia)
South America	Argentina Brazil Peru
Africa	South Africa

Shop in Japan from the comfort of your home.

Free Registration

Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions

Japanese time （JST）

Business days

Business hours: 10:00am to 17:00 JST
Saturday, Sunday and holidays are observed

Get a Quote

Please enter the weight of your parcel, select a destination region, and click on the Quotation button.
A rough estimate of the shipment charge will be shown.
*In additon to estimation above, you may be charges customes duties depending on the destination country.

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