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Usage Guide

Register at Tenso.com to get a Japanese address with which you can purchase Japanese products from overseas.
Service information for all tenso customers.

  • International Shipment Process

    The shipment process, from registration, to package arrival at Tenso, to your doorstep!

  • Member Registration

    Get a Japanese address by registering for free and start shopping in Japan today!

  • Shopping Guide

    Websites that don’t support international shipping are now available to overseas customers.

  • Usage Fee

    Our service fee starts from just 50 yen. The total cost is just the service and shipping fees!

  • Payment Method

    Credit cards (VISA, Mastercard, JCB and American Express) and paypal are accepted.

  • Available Countries

    We service many countries and are constantly in the process of expanding.

Guide to International Shipment

Prohibited Goods
A list of prohibited goods that Tenso cannot ship overseas.
Condition on EMS International Shipping
Weight and size limit for international shipment. Please verify before you use our service.
EMS(International express mail) tracking
List of countries where EMS tracking service is available and list of EMS website for each country.

Shopping Tips

Purchasing electronic products (Voltage)
Information about electric voltage and plug information for individual countries.
Purchasing Clothing and Shoes (Sizes)
Shoe and clothing size may differ from country to country.

Conditions for Mailing to Specific Countries

Specific information about phohibited goods, custom duty and EMS information for individual countries.

Asia
North and Central America
Oceania
Middle East
Europe
  • Austria
  • Azerbaijan
  • Belarus
  • Bulgaria
  • Belgium
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Italy
  • Ireland
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Netherlands
  • Monaco
  • Norway
  • Poland
  • Portugal
  • Romania
  • Moscow (Russia)
  • Saint Petersburg
    (Russia)
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • Ukraine
South America
  • Argentina
  • Brazil
  • Chile
  • Peru
Africa
  • Egypt
  • Morocco
  • South Africa
  • Tunisia

Shop in Japan from the comfort of your home.

Register Here Free

Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions

Japanese time (JST)

Business days

Business hours
10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
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