Package Confirmation and Payment

When your package is delivered to Tenso's warehouse, we inform you by email.
You can also check your package arrival on "my page".

Please make a payment after confirming your package contents from "my page".
Then, we will process international shipment.

1. 

   1. Package Confirmation

   In order to confirm your package, log into tenso.com and see "pending items" from "list of your package".

2. ↓

   2. Reviewing and Editing Package Information

   You will see the detailed infromation about your package.
   
   This information is based on the shipping slip in your package.
   Tenso.com uses that information to create an invoice for your package and process international delivery.
   
   To edit your package information, click on "Edit". Then, edit your package information.
   
   Please confirm EMS insurance and your shipping address, before you make a payment from "edit membership information" on your "my page".
   Please note that after you submit a payment, you will not be able to change your shipping address.
   
   After confirm your package information, click on "Process shipping procedure" and proceed to payment.
   
   In case you would like to consolidate your packages, click on "Consolidate this Package" to apply for package consolidation service.

   
   

   Important points regarding editing your information.

   We cannot process your shipment in the following cases:

   * Your package is prohibited in the destination country.
   * The price you list differs from the products market price
   * Failing to list the true contents of the package

   Customs Issues
   Tenso.com cannot be held responsible for items that are seized at customs.
   Also, Tenso.com will not accept general prohibited items such drugs, guns and cash.

   In the event that the real price of a product is undeterminable due to it being a gift, used or bought at an auction, it is the customer's responsibility to price it according to the current market price.

   Tenso.com is not responsible for the product price, package content and number of items in the package.

3. ↓

   3. Payment

   You will see your registered payment method.
   
   Please choose "Proceed to Pay".
   
   If you select another payment method, please edit payment information through "Edit/review your payment method" first.

4. ↓

   4. Processing Shipment

   Click on "paid items" on "list of your package" to check your paid items.
   
   If your package status is "paid (Processing Shipment)", we are now processing international shipment procedure.

5. ↓

   5. International shipment

   After Tenso.com completes the shipment procedure, the status of your package will change to "shipped."
   
   EMS tracking number EJ0000000JP
   This number is your tracking number of your package
   ※EMS tracking number start with E and JP end with JP