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お荷物の到着から発送までの作業時間について

We inform you about the overall operation time for our international shipping.

Regular Shipment

【1】
Your package from the Japanese shopping site arrives at Tenso.com's warehouse.

【2】
We open, check and weigh a package in order of arrival. After we complete, the package information will be updated on your My Page and you will also be notified by an e-mail.
*It takes 1-2 business days for a package being registered into your My Page. There may be a difference between the delivery time provided by carrier and the registration time of a package on "My Page". We appreciate your understanding and patience.

【3】
Please confirm your package information on "my page".

【4】
Please complete payment procedure at "my page ".We do not ship the package until payment is completed. Please make sure to complete the payment procedure.

【5】
After payment is completed we will ship your package.

Package Consolidation

【A】
Your package from the Japanese shopping site arrives at Tenso.com's warehouse.

【B】
We open, check and weigh a package in order of arrival. After we complete, the package information will be updated on your My Page and you will also be notified by an e-mail.
*It takes 1-2 business days for a package being registered into your My Page. There may be a difference between the delivery time provided by carrier and the registration time of a package on "My Page". We appreciate your understanding and patience.

【C】
Please confirm your package information on "my page".

【D】
Please make sure that all the packages you wish to consolidate appear on "my page". Apply for the package consolidation service on "my page".

【E】
The package consolidation result is displayed on "my page".

【F】
Complete the payment procedure on "my page ". We do not ship the package until payment is completed. Do not forget to complete the payment procedure.

【G】
After you complete payment for international shipping and handling, we ship your package internationally.

Conditions for package consolidation service

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Important!

Before using tenso.com, make sure to review the conditions of using our service.

Conditions

Japanese time (JST)

Business days

Business hours
10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
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