Contact Us
Contact international forwarding service Tenso.com.
* Tenso's customer support is closed on weekends and holidays. Any inquiries sent in will be addressed on the next business day.
* Tenso.com does not accept inquiries by phone.
* Inquries are available in English, Japanese, Chinese and Korean.
Please use the contact information on this page to get in touch with us.
We will promptly respond to any questions or issues you may have.
We also welcome opinions and suggestions regarding our service.
Inquiries about our service
Please contact us at
email addressInquiries about our privacy policy
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email addressInquiries about business partnernships, promotion and recruitment
Please contact us at
email addressImportant!
Before using tenso.com, make sure to review the conditions of using our service.
ConditionsMenu
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Usage Guide
- International Shipment
- Member Registration
- Shopping Guide
- Usage Charge
- Payment Method
- Package Information
- Available Countries
- Prohibited Goods
- Package Consolidation Service
- Regarding Shipment Methods
- Japanese Buying Service
- FAQ more detailed information
- Recommended Shopping Web Sites more detailed information
Japanese time （JST）
Business days
- Business hours
- 10:00am to 17:00 JST
Weekdays Closed on Saturday, Sunday and Japanese holidays
Get a Quote
Please enter the weight of your package, select a destination region, and click on the Calculate button.
A rough estimate of the shipment charge will be shown.
* In additon to the estimate below, you may be charged customs duties depending on the destination country.