The Company will clearly specify the following information in accordance with Article 11 Mail Order Sales (Advertisements of Mail Order Sales) of the Act on Specified Commercial Transactions (the former Law Concerning Door-to-Door Sales, Etc.).

■Seller
Tenso.com, Ltd.

■Chief Operations Manager
Eizo Miyasaka

■Address
Gotenyama Trust Tower 7F, 4-7-35 Kitashinagawa, Shinagawa-ku, Tokyo 140-0001

■Contact
[E-mail] support@tenso.com 　（Inquiry）
* Please inquire if you have any question about our service details, etc.

■Service
Overseas transfer service

■Service charges
Service charges are provided on the information page for service charges

■Other costs
・Overseas delivery charge: Delivery cost for shipping parcels from the Company’s warehouse to overseas destinations
・Insurance charge: When the declared value exceeds 20,000 yen, 50 yen per 20,000 yen.

■Payment
・Please use a credit card for payment.
* For details of credit card services, please refer to the terms of service of each credit card company.

・With our service, users are able to calculate charges by using the “Estimate Tool” before they receive notification of the actual charges for use of the service.
* The Estimate Tool enables users to calculate charges on our website before they receive notification of the actual charges for use of the service.
* The amount calculated by the Estimate Tool may vary somewhat from the actual charge for use, for the following reasons:

● When the sender is the seller: When there is difference between the product weight posted by the seller and the weight measured at the warehouse of the Company (the weight measured at the warehouse of the Company will become the basis for the charge for use)

● When the sender is a resident in Japan: When there is difference between the weight measured upon shipping and the weight measured at the warehouse of the Company (the weight measured at the warehouse of the Company will become the basis for the charge for use)

・The charge for use will be available on MY PAGE as soon as the preparation for shipment is completed at the warehouse of the Company.

* We will not confirm the estimate with users. To ensure the fastest possible delivery of parcels to users, we will notify users only of the charge. As soon as the preparation for shipment is completed after a parcel arrives at the warehouse of the Company, we will ship it without confirming the shipment with the user.

■Delivery
・Users can track shipped parcels on MY PAGE.
・It is not possible to designate the arrival date and time or the shipment date.

■Shipping limit
・We accept all products that can be shipped overseas (excluding articles with a weight that cannot be sent by EMS).
Weight limit: 30kg
* When the weight or size is found to exceed the limit while processing the shipment, the parcel will be shipped in parts. (Separate charges will be incurred, based on the number of divided parcels.)

■Return and refund
Because of the nature of our services, we will not accept the return or exchange of goods. Please make arrangements directly with the seller as necessary.

All of the following costs will be charged to the user:
● All expenses for the customs clearance of parcels
● When the parcel is sent back to Japan because it was unable to be delivered within a certain period of time because of the absence of a recipient at the destination: Shipping cost and insurance cost for the reshipment
●When the parcel is sent back to Japan because the receiver refused to accept it: Shipping cost and insurance cost for the reshipment
●Delivery of the receipt refuse the luggage was returned to Japan: you to reshipment the shipping and insurance premiums

■Others
・This service is operated based on the bona fide intentions of the users.
・Other terms and conditions are subject to the Terms of Service. When this service is used, the Terms of Service are deemed to be accepted.