We are experiencing slight delay due to the New Year’s holidays and an increase in holiday shopping.

Registration is currently delayed for about 3 days.
We will register your packages in the database as soon as possible.
We apologize for any inconvenience this may caused.

Tenso.com only uses EMS as our forwarding agency.

This time, because lithium batteries, lithium-ion batteries and products with built-in those batteries became unavailable for EMS, tenso is not able to deal with those products as well.

Products listed below became unavailable.

1) lithium-metal batteries
2) lithium-ion batteries
3) products with built-in those batteries

Tenso.com will suspend operations within New Year holidays.We apologize for your inconvenience.

[Down Period]
From December 29th, 2009 to January 3rd, 2010

* International Shipment
For package made a payment up to 12:00 on December 28, tenso.com will process international shipment within 2009.
For packages made a payment after that time, tenso.com will process international shipment early in the New Year.
(Note)
 Because within New Year holidays, customs may also close,
your package may be delivered to you after the turn of the year.

* Customer Support
For inquiry received up to 12:00 on December 28, tenso.com will respond within 2009.
For inquiry received after that time, tenso.com will respond from January 4 promptly.

As our warehouse was moved to a new location since November 16th 2009,
your Tenso address has consequently been changed.
Please use your new address from now onwards.
You can verify your Tenso address ( your new address ) at "my page".

* We have made arrangements to receive all items bought until November 30th.
 Do not worry if you have purchased items before that date.
* After November 30th , all items sent to your old Tenso address will be returned to the delivery company.
 Please be aware of that matter.
* Items bought using your old address and those bought using the new address are also eligible for a package consolidation. Please use your new address from today, for the service above.

Tenso.com starts new optional service "Package Consolidation."
By using this service, you are able to consolidate several items from different shopping websites into 1 package.
In response to our customers' requests, this service was created!
If you would like to buy at various shopping websites, please take advantage of our new service.

For detailed information, please click here.

From November 11, Tenso.com will not　accept your payment thorough alipay. For those customers, who use alipay right now, we are sorry for your inconvenience.
You are able to use credit cards and paypal continuously.
If you are using alipay at tenso.com, please change your payment option until then.