Latest News from Tenso.com
We will do maintenance of our website within a time below.
During maintenance, you are not able to see Tenso.com.
We deeply apologize for your inconvenience we cause.
[Maintenance Period]
From August 12th 14 pm - 15 pm (JST)
[Maintenance Purpose]
We will do maintenance of our website, in order to improve usefulness of customer's my page.
Unfortunately, it is appeared that some shipping slips are lost on customs of each country.
After 1 week from international shipment, if you could not receive your package, please contact our customer service.
When you make a contact with us, please write you membership number and EMS number on your email.
We are now trying to our best for solving this problem with Japan Post.
We deeply apologize for your inconvenience.
Thank you very much for your cooperation.
Tenso.com support@tenso.com
At 18:00-20:00 on 20 of June, our website was unavailable continuously, due to the display error on our website.
We deeply apologize for your inconvenience.
Now, you can check your package information on "my page".
Thank you very much for your cooperation.
In April 2010, it appeared that some cows in Miyazaki, Japan, are infected with foot-and-mouth disease. Because of this incident, import of any products which contain beef ingredients including beef, beef extract and cow&rsquo s milk to China became prohibited. Please be aware of it.
We will do maintenance of our website within a time below.
During maintenance, you are not able to see Tenso.com.
We deeply apologize for your inconvenience we cause.
[Maintenance Period]
From june 3rd 10 am - June 3rd 2 pm (JST)
[Maintenance Purpose]
In order to improve our service, our website will be shortly unavailable due to our website maintenance.
Since Thai government extended Bangkok holiday through May 21, packages for Thailand may possibly be delay.
Thank you very much for your cooperation.
In Japan, from April 29th to May 5th, there are 6 national holidays including Sunday and Saturday. And, this week is called "Golden Week."
However, in order to provide quick service, we will operate our service as below.
Holidays:
April 29th - May 5th
Package Receiving
During this holidays, we will receive packages on April 30th and May 3rd.
Package Consolidation and Package Shipment
We will consolidate and ship your package on April 30th, May 3rd and May 4th.
If you make a payment or apply for the consolidation until 8am, we will process our service in the same day.
*If your package arrives at our storehouse from May 1st to May 5th, it will take a longer time than usual to register, consolidate and ship your packages. We are sorry for your inconvenience.
Customer Service
From May 6th, we will reply to your inquiries received during holydays. Thank you very much for your cooperation.
Many air traffics in Europe has been stopped as a high-altitude cloud of ash drifted south and east from an erupting volcano in Iceland. The packages supposed to be shipped to the area listed below may be delay.
Also, those packages from these areas to Japan may also possibly be delay. Thank you for your patient.
[Affected Areas / Destination Areas]
Europe
Africa
Part of Middle East
(including Israel and Saudi Arabia)
[Delay Information]
Many air traffics in Europe has been stopped after the eruption in April 15. Therefore, parcels shipped from Japan after April 14, may also be suspended.
We will inform you, as soon as the air traffics are restored.
Many air traffics in Europe stop as a high-altitude cloud of ash drifted south and east from an erupting volcano in Iceland. The packages supposed to be shipped to the area listed below may be delay.
Also, those packages from these areas to Japan may also possibly be delay. Thank you for your patient.
[Service Option]
All mailing service
[Affected Areas]
Europe and Africa
We will do maintenance of our website within a time below.
During maintenance, you are not able to see Tenso.com.
We deeply apologize for your inconvenience we cause.
[Maintenance Period]
From April 16th 11 pm - April 17th 1 am (JST)
[Maintenance Purpose]
We will relaunch My Page to improve our service.
On April 3 between 4:00 a.m. and 5:00 p.m. Japan time, display error occurred on our website.
For customers visit our website during that time, we deeply apologize for your inconvenience we caused.
For some Asian countries, including China, Taiwan, Hong Kong, Korea, Macau, Vietnam and Singapore, during Chinese New Year (from February 13th to February 21st), our international shipment may possibly be delay due to local transportations in those countries.
For more detailed information, please click the link below.
http://www.post.japanpost.jp/int/information/2010/0208.html
We started to receive our package on Saturday at tenso storehouse.
However, on Saturday, we only receive packages.
And, we will send the notification of your package arrival on the next Monday.
If next Monday is Japanese holiday, it could be the next business day.
Our English website is relaunched.
Usage Guide Top
Information about usage guide to tenso.com.
Review the conditions of using our service here.
http://www.tenso.com/guide/index.html
FAQ
Frequently asked questions about our service.
http://www.tenso.com/faq/index.html
Recommended Shopping Websites
A list of popular Japanese shopping websites.
http://www.tenso.com/shopping/index.html
Tenso.com only uses EMS as our forwarding agency.
Our shipping service, EMS no longer allows shipment of lithium batteries, lithium-ion batteries and products with built-in those batteries. Subsequently, we as well, will not ship these items.
Products listed below became unavailable.
1) Lithium-metal Batteries
2) Lithium-ion Batteries
3) Products with built-in those batteries
As our warehouse was moved to a new location since November 16th 2009, your Tenso address has consequently been changed.
Please use your new address from now onwards.
You can verify your Tenso address ( your new address ) at "my page".
* We have made arrangements to receive all items bought until November 30th. Do not worry if you have purchased items before that date.
* After November 30th , all items sent to your old Tenso address will be returned to the delivery company. Please be aware of that matter.
* Items bought using your old address and those bought using the new address are also eligible for a package consolidation. Please use your new address from today, for the service above.
Tenso.com starts new optional service "Package Consolidation."
By using this service, you are able to consolidate several items from different shopping websites into 1 package.
In response to our customers' requests, this service was created!
If you would like to buy at various shopping websites, please take advantage of our new service.
For detailed information, please click here.
Before using tenso.com, make sure to review the conditions of using our service.
Conditions
Please enter the weight of your parcel, select a destination region, and click on the Quotation button.
A rough estimate of the shipment charge will be shown.
*In additon to estimation above, you may be charges customes duties depending on the destination country.