Buyee
Buyee

About International Shipping

We ship items internationally via EMS, AIR, SAL, or Surface!

Available Shipping Methods

tenso.com offers the following shipping methods.

Japan Post
  • EMS (Express Mail Service)

    Recommended!

    Our most recommended shipping method. 

    The fastest international shipping service.
    Coming with tracking and full insurance (up to 2,000,000JPY) for peace of mind.

  • AIR (Airmail)

    Fees are relatively high since posts will be sent by air. It is the next fastest method after EMS.

    Two varieties of AIR are available, depending on weight and size of your package.

    • International Parcel
    • Registered Small Packet
    ※ In the case of Small Package, we automatically add a tracking number (registered)

  • SAL (Economy Airmail)

    Faster than surface mail while the cost is lower than airmail.

    This is a service where international mail is handled as surface mail in both Japan and the destination country and as airmail between the two countries.

    Two varieties of SAL are available, depending on the weight and size of your package.

    • International Parcel
    • Registered Small Packet
    ※ In the case of Small Package, we automatically add a tracking number (registered)

  • Surface Mail (Seamail)

    This is the cheapest and slowest shipping method,

    Sent by surface. While delivery takes 1 to 3 months, depending on the distance to its destination.
    Surface mail is primarily used for sending large or heavy and non-fragile items.

    ※Fragile or delicate items are not recommended for surface mail shipping.

  • Taiwan FamilyMart Pickup Service

    Taiwan FamilyMart Pickup Service

    Only available for packages shipped to Taiwan.

    Shipping by EMS from Japan to Taiwan, then delivered to designated FamilyMart stores.
    The service will allow customers to collect their purchases on their own schedule with 24-hour convenience store.

Conditions for each Shipping Method

About the conditions for each shipping method (size, weight, insurance coverage, tracking)

EMS (Express Mail Service)

Size

Max Weight 30kg (30,000g)
Max Length Under 1.5m
Max Length plus girth Under 3.0m

※ Depending on the country, the maximum may be different. Please check using our Shipping Fee Calculator

measure with the size

Insurance (Maximum coverage available with EMS)

Coverage included free - Up to 20,000yen

Coverage - 50yen for each additional 20,000yen


For example, 100,000 yen of coverage costs 200 yen.
Regarding compensation by Japan Post

It is based on the actual price of each product so that false declaration is strictly prohibited by Japan Post.
Additionally, the maximum amount of compensation will be the declaration value when it is even less than the actual value.

Tracking Service

Please use the page below to track your parcel.

※The information available may vary by country.

International Parcel

AIR (Airmail) / SAL (Economy Airmail) / Surface (Seamail)

Size

Max Weight 30kg (30,000g)
Max Length Under 1.5m
Max Length plus girth Under 3.0m

※ Depending on the country, the maximum may be different. Please check using our Shipping Fee Calculator

measure with the size

Insurance

Insurance coverage is listed in the table below.
Coverage about that amount cannot be purchased. If your item breaks or is lost, you will not receive any compensation above that amount. For that reason, we recommend EMS.

Free Insurance Coverage:
Weight Maximum Coverage
- 5kg 11,160yen
5kg - 10kg 15,170yen
10kg - 15kg 19,190yen
15kg - 20kg 23,200yen
20kg - 25kg 27,220yen
25kg - 30kg 31,230yen

Tracking Service

Please use the page below to track your parcel.

※The information available may vary by country.

Registered Small Packet

The maximum weight for these packages is 2 kg.

Shipping Methods: AIR (Airmail) / SAL (Economy Airmail)

Size

Max Weight 2kg (2,000g)
Max Length Under 60cm
Length + Width + Depth Under 90cm

※ Depending on the country, the maximum may be different. Please check using our Shipping Fee Calculator

measure with the size

Insurance

Coverage included free - Up to 6,000yen.

Coverage about that amount cannot be purchased. If your item breaks or is lost, you will not receive any compensation above that amount. For that reason, we recommend EMS.

Tracking Service

By adding registration, you receive a tracking number.

Please use the page below to track your parcel.

※The information available may vary by country.

Taiwan FamilyMart Pickup Service

Only available for packages shipped to Taiwan.

Size

Max Weight 5kg (5,000g)
Max Length 45cm
Length + Width + Depth 105cm
measure with the size

Insurance

Compensation service is NOT available.

Therefore, the shipping of fragile items or expensive electric appliances is not recommended.

Tracking Service

Delivery via EMS from Japan to Taiwan. The shipping status can be tracked through following page.

After arriving at designated FamilyMart stores, a SMS notification will be sent to customers.

※Your mobile phone number is required when choosing a FamilyMart store from your tenso.com My Page.

How to pickup your item at FamilyMart