Buyee
Buyee

The Act on Specified Commercial Transactions

Information on this page is subject to the Act on Specified Commercial Transactions of Japan.

tenso.com declares this information subject to the Act on Specified Commercial Transactions of Japan.

Seller tenso, inc.
Chief Operations Manager Eizo Miyasaka
Address Gotenyama Trust Tower 6F, 4-7-35, Kita-Shinagawa, Shinagawa-ku, Tokyo 140-0001
Contact Contact us here.
Service Overseas forwarding service
Usage Fee Listed on the web page.
Cost Other than Service Fee
  • International shipping fee: delivery cost from the tenso storehouse to an overseas destination.
  • Insurance fee: 50 yen per 20,000 yen article value (if the package value is more than 20,000 yen)
Payment Payment Method

Credit Card and PayPal are available.

For more detailed information, please see the appropriate page.

Usage Fee

Tenso.com will inform you of the usage fee after checking and weighing packages.Tenso.com will not inform customers of the estimated usage fee beforehand. In order to provide quick service, tenso.com will only provide payment information for arrived packages. After customers submit the payment, tenso.com will ship the package to the customer.

By using "calculation tools", customers can calculate the estimated usage fee before receiving a notice from tenso.com.
Note: There may be a difference between the estimated and the actual usage fee.

Package Delivery
  • Customers are able to check package on each customer's "my page".
  • Customers are not able to choose the specific date and time for arrival and shipping.
Shipping Limitation

Packages that are within the weight and size limitation for international shipping will be processed but.
those over the size and weight limitation will not.

Weight Limitation: less than 30kg
Packages over the weight limit of 30kg will be shipped separately and tenso.com will charge the customer for each package.

Refund and Goods Returned

Due to the nature of our service, we do not accept returned goods or refunds.
Please contact the seller directly as necessary.

The customer will be responsible for following charges.

  • Costs involved in the custom's clearance of the parcel.
  • Costs involved in shipping the parcel back to Japan in the event that the customer cannot be reached at their address: Shipping cost and insurance cost for the reshipment
  • Costs involved in shipping the parcel back to Japan in the event that the customer refuses to accept the parcel: Shipping cost and insurance cost for the reshipment
  • Costs involved in re-shipping the package back to the customer in the event that the customer could not be reached on the first attempt: Shipping cost and insurance cost for the reshipment
Others
  • This service is operated based on the bona fide intentions of the users.
  • Other terms and conditions are subject to the Terms of Service. By using our service, you agree to our terms of service.