Thank you for using tenso.com.

Due to the situation in the Middle East, shipments to certain countries and regions in Europe and Africa had been temporarily suspended. We are pleased to inform you that Japan Post shipping services to the affected countries and regions have now resumed.

However, delivery delays are currently occurring, and it may take longer than usual for your package to arrive.
We appreciate your understanding in advance.

■Japan Post:
Iceland
Ireland
Azerbaijan
Italy
Ukraine
United Kingdom
Estonia
Austria
Netherlands
Greece
Croatia
Switzerland
Sweden
Spain
Slovakia
Slovenia
Czech Republic
Denmark
Germany
Norway
Hungary
Finland
France
Bulgaria
Belgium
Poland
Portugal
Macedonia
Monaco
Romania
Luxembourg
Latvia
Liechtenstein
Lithuania
Egypt
Tunisia
South Africa
Morocco
Reunion

We apologize for any inconvenience this may cause and kindly ask for your understanding.
If you have any questions or concerns, please feel free to contact us through our inquiry form.

Thank you for using tenso.com.

Due to the current situation in the Middle East, international shipping to certain regions and via certain shipping methods is currently affected.

In light of potential delivery delays or the risk of packages being returned to Japan, tenso.com has temporarily suspended the international shipping arrangements to these areas.

Additionally, packages that have already been shipped may also experience delivery delays or be returned to Japan.

■Japan Post: United Arab Emirates(UAE) , Israel, Egypt, Qatar, Saudi Arabia, Turkey
Japan Post Official Announcement: https://www.post.japanpost.jp/int/information/2026/0304_01.html

■DHL:United Arab Emirates (UAE), Israel, Pakistan, Qatar, Saudi Arabia

We apologize for any inconvenience this may cause and kindly ask for your understanding.

Regarding packages destined for the above destination, please rest assured that the storage period in your account will be extended until Japan Post/DHL shipping resumes their services.

If you have any questions or concerns, feel free to contact us through our inquiry form.

Due to the Lunar New Year holidays(February 14 - February 17, 2026), delivery delays may occur in some Asian regions due to temporary changes in the operating hours of local customs and courier services.
Furthermore, please be advised that delays may also occur before and after the holiday period due to a surge in shipment volumes and the time required for local operations to fully resume.
※The period of holidays may vary in countries.

【Regarding tenso Air Delivery Taiwan】
The cutoff for delivery before the holidays will be packages for which procedures are completed by Wednesday, February 4, 2026.
For packages completed after this date, delivery procedures will be processed sequentially starting from Thursday, February 19, 2026.

Also, to ensure smooth shipping after the Lunar New Year holidays, shipping notices for packages scheduled to be shipped from Thursday, February 19, 2026, may be sent in advance.
In this case, please note that shipping status may not be updated until local customs clearance resumes.

Our customer support will operate as usual. Please do not hesitate to contact us if you have any questions or concerns.

【 Contact Us 】
https://www.tenso.com/en/inquiry
※Depending on the content of inquiry, it may take time for us to reply.

According to Japan Post's latest update, international shipping to the USA has been suspended. DHL and ECMS are the only options currently.
The following items could previously be shipped to the USA by JP Post. However, since most of them cannot get shipped by DHL or ECMS, please refrain from buying the following items to prevent the package from being unable to be shipped internationally.

【Items that cannot be shipped】
・Pharmaceuticals, food items, beverages, and health food such as supplements
・Kitchen items such as tableware, cutlery and cooking tools
・Skincare goods/cosmetics such as liquid, cream, gel and sunscreen, hair/body care goods and personal hygiene
・Massagers, eyeglasses/sunglasses, contacts, watches and automobile-related parts

For DHL shipments containing cosmetics, liquids, creams, or gels, members are required to provide the product link showing the full ingredients.
If a product(s) contains alcohol/ethanol, SDS(Safety Data Sheet) would be required to confirm the availability of DHL shipping.

SDS is a document issued by the manufacturer that indicates potential hazards and chemical compounds associated with particular materials or product. It is basically obtained by contacting the manufacturer on customer’s end.

Please do not hesitate to contact us if you have any other questions or concerns.

Thank you for using our service.

For catalogues, DM, postcards, and Christmas/New Year greeting cards from sellers, please note that we would not register these types of postal items directly into customers' accounts.
If you would like to receive your New Year greeting card, please contact our Customer Service with following information after the card arrives at our warehouse.

※Card with envelope is not included in this registration

1. Sender:
2. Recipient:
3. Insert your TS number: YES/NO
4. Packed in an envelope: YES/NO
5. Reference photo/link:
6. Delivery date:
7. Fanclub membership number: (if you are receiving from a fanclub)

New Year greeting cards usually arrive on January 1st. After contacting Customer Service, please wait for the registration of cards starting from Monday, January 5, 2026.

We thank you for your understanding and cooperation in advance.
Please do not hesitate to contact us if you have any other questions or concerns.

The cutoff dates for the following services within 2025 are as the following.
※All in Japanese Standard Time

・Reception and registration of package
For packages which arrive at our warehouse by December 28th, Sunday, 2025.

・International shipment(EMS, AIR, International ePacket Light, Surface Mail)
For packages paid by December 27th, Saturday, 2025.

・International shipment(DHL)
For packages paid by December 27th, Saturday, 2025.

・International shipment(ECMS)
For packages paid by December 25th, Thursday, 2025.

・International shipment(tenso Air Delivery Taiwan)
For packages paid by December 23th, Tuesday, 2025.

・Package consolidation service
For applications submitted by December 28th, Sunday, 2025.

Please note that package arrival and service applications after the above cutoff date will be corresponded from January 5th, Monday, 2026 sequentially.

tenso customer support will operate as usual. If you have any questions or concerns, please contact us. However, depending on the content of the inquiry, it may take us additional time to reply. We thank you for your kind understanding in advance.

[Customers support team]
https://www.tenso.com/en/inquiry

tenso.com를 이용해 주셔서 감사합니다.

일본우편에서 「소형포장물 등기 취급」 서비스 제공 종료가 발표됨에 따라, tenso.com에서 제공해 온 「소형 포장물・등기 우편 포함」 배송 방법은 2025년 12월 18일 08:00 JST를 기해 종료되며, 아래와 같이 배송 수단을 변경합니다.

■ 신규 추가 예정인 일본우편 배송 수단

국제 e패킷 라이트
・추적 서비스를 이용하실 수 있습니다.
・"국제 e패킷 라이트"의 국제 배송 요금은 일본우정공사의 공식 요금과 tenso.com의 발송 준비 수수료가 포함된 금액입니다.
・일부 목적지 국가・지역에서만 이용 가능합니다. 자세한 사항은 일본우정공사 공식 사이트를 참조해 주십시오.
https://www.post.japanpost.jp/int/service/epacketlight_kr.html

고객님께 불편을 드리게 되어 죄송합니다만, 양해 부탁드립니다.
앞으로도 변함없는 애용 부탁드립니다.

Thank you for using tenso.com.

Japan Post has announced the resumption of deliveries to the following countries/regions, effective November 14, 2025.

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2025/1113_01_en.html

【Acceptance resumed】
Country/Region: Canada
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package, Surface Mail/International Parcel

For details regarding the resumption or suspension of deliveries to specific countries/regions, as well as the latest information on delivery delays to certain areas, please refer to the Japan Post website below.

https://www.post.japanpost.jp/int/information/overview_en.html
(external site)

Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

Customers support team
https://www.tenso.com/en/inquiry

항상 tenso.com를 이용해 주셔서 대단히 감사합니다.

이전부터 당사 창고 바깥에 짐을 두고 가는 사례가 빈번히 발생하고 있습니다.

택배 두고 가기(置き配)를 지정하신 상품은 분실 및 도난이 발생할 위험이 있습니다.

따라서 택배 두고 가기 지정은 삼가하여 주십시오.

또한, 배달 가능 시간 지정은 영업시간인 ""월요일-금요일 오전 9:00-오후 5:00"" 이내로 지정해 주시기 바랍니다.

택배 두고 가기로 배송된 수하물에 관한 파손･분실･도난에 대해서는 당사에서는 일절 책임지지 않으므로, 사전에 양해 바랍니다.

관련 FAQ - 택배 두고 가기 지정은 가능합니까?
https://faq.tenso.com/articles/ko/FAQ/q165ｋｒ/?q=amazon&l=ko&fs=Search&pn=1

택배 두고 가기나 배달 시간에 관한 설정 등 궁금한 점이 있으시면 언제든지 문의해 주십시오.

【문의처】
https://www.tenso.com/jp/inquiry

Thank you for using tenso.com.

Due to systematic trouble today, there may be delays or errors in auto mails of member registration, package registration, payment and etc..

We are sorry for the trouble and hope for your understanding.

If you have any questions, please feel free to contact our customer service.

*tenso.com customer service
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been stopped from October 6, 2025.

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2025/1003_01_en.html

■Suspension of shipping service
Country/Region: Canada
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package, Surface

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.

Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

tenso.com를 이용해 주셔서 감사합니다.

미국행 800달러 이하 수입품에 적용되던 면세 혜택(De Minimis 제도) 중단에 따라, 2025년 8월 28일 08:00 JST (2025년 8월 27일 19:00 ET)부터 미국 및 그 해외 영토(푸에르토리코, 사이판, 괌)로 향하는 DHL, ECMS를 관세 선납(DDP) 서비스로 전환하였습니다.

고객님께서 안심하고 서비스를 이용하실 수 있도록, 또한 통관 시 발생할 수 있는 추가 관세 청구나 절차로 인한 영향을 최소화하기 위해, 지금까지는 인보이스 금액의 20%를 선납 관세율로 일괄 적용해 왔습니다.

그러나, 최근 일·미 간 관세 협의에서 「기존 관세+15%」에서 「기존 관세와 15% 중 높은 쪽」을 적용하는 방식으로 변경하기로 합의되었으며, 실제로 이 방식이 운영되고 있음이 확인되었습니다. 이를 바탕으로, 아래 일시부터 선납 관세율을 일괄 인보이스 금액의 15.5%로 변경합니다.

변경 일시：
2025년 9월 17일 17:00 JST (2025년 9월 17일 04:00 ET)

변경 사항:
・DHL, ECMS
　1. 선납 수입 관세: 인보이스 금액의 15.5%
　2. 선납 통관 수수료: 국제 배송 요금에 합산
　3. 배송 시 별도의 관세 납부 불필요
■ DHL 서비스 상세 안내 보기
https://www.tenso.com/kr/usage_fee_dhl
■ ECMS 서비스 상세 안내 보기
https://www.tenso.com/kr/static/guide_deliver_ecms

앞으로 관세 협상 진전에 따라 세율 등이 변경될 경우, 신속히 안내드리겠습니다.

이번 변경으로 불편을 끼쳐드려 죄송하며, 고객님께서 안심하고 쇼핑을 즐기실 수 있도록 최선을 다하겠습니다. 양해와 협조 부탁드립니다.

2025년 9월10일 (수요일)에 시스템 점검을 실시하는 관계로, 아래 시간대에는 tenso.com 사이트 접속이 불가능합니다.
고객님께 불편을 끼쳐 드려 대단히 죄송하지만, 모쪼록 양해 부탁드립니다.

■사이트 점검 일시：2025년 9월10일 (수요일) AM2:00 ～AM8:00（일본 시각）예정

※작업 상황에 따라、시간이 다소 변경될 가능성이 있습니다.
위의 점검 시간에는, tenso.com 사이트 내 모든 기능의 이용이 불가능합니다.
죄송하지만, 해당 시간대를 피하여 이용해주실 수 있도록 협력 부탁드립니다.

Thank you for using tenso.com.

Japan Post has announced that, effective Wednesday, August 27, 2025, it will temporarily suspend the acceptance of mail items addressed to the United States.
https://www.post.japanpost.jp/int/information/2025/0825_01.html

Furthermore, even parcels for which shipping procedures via Japan Post have been completed prior to the suspension are highly likely to be returned to Japan.
Therefore, if you wish to ship to the United States, we strongly recommend using DHL or ECMS instead.

In light of this situation, Tenso.com will also suspend the acceptance of shipments to the United States via Japan Post (EMS, AIR small packets, AIR international parcels, and Surface international parcels) from Tuesday, August 26, 2025.

We sincerely apologize for the inconvenience this may cause and kindly ask for your understanding.
If you have any questions, please feel free to contact us.