About warehouse works and shipping during New Year's Holidays
The cutoff date for the following services within 2018 is as below.
All times are listed in Japan Standard Time.
・Registration of packages to your [My Page]:
Packages that arrived by Saturday December 29th, 2018.
・International shipping(EMS, AIR, SAL, Seamail):
Packages completed payment by Friday December 28th, 2018.
・Package Consolidation service :
Packages applied either services before Saturday December 29th, 2018.
*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Friday January 4th, 2019.
tenso.com customer support will operate as usual. If you have any question or concerns, please contact us.
[Customers support team]
*Depending on the contents of the inquiry, the time for reply may be delayed.
We kindly ask for your understanding.