Japan Post announced that the acceptance of packages under certain shipping methods,
destined to certain countries and regions, will be suspended from April 1st until further notice.

Notice from Japan Post
https://www.post.japanpost.jp/int/information/2020/0401_02.html

In response to this announcement, from April 1st until Japan Post resumes the acceptance,
tenso.com will also suspend the international shipping under certain methods to certain countries and regions as listed below.

However, tenso.com is able to still ship packages via DHL to all the countries listed below except for India.

1.Countries and regions subject to the temporal suspension of the acceptance of EMS and AIR
(Surface mail is still available for these destinations.)

Asia: Sri Lanka, Nepal, Pakistan, Bangladesh, Bhutan, Brunei, Laos
Europe: Ireland, Azerbaijan, Italy, Estonia, Austria, Greece, Croatia, Switzerland, Spain,
Czech Republic, Hungary, Bulgaria, Belarus, Belgium, Poland, Portugal, Latvia. Lithuania,
Liechtenstein, Romania, Luxembourg, Russia
Oceania: Fiji
North and Central America: El Salvador, Costa Rica, Barbados
South America: Brazil, Peru
Middle and Near East: The United Arab Emirates, Israel, Saudi Arabia, Turkey
Africa: Egypt, South Africa, Morocco

2.Countries and regions subject to the temporal suspension of the acceptance of EMS, AIR and Surface mail:

Asia: China, Mongolia, India, Maldives
Europe: Ukraine
Oceania: New Caledonia, New Zealand
South America: Argentina, Chile
Africa: Tunisia

3.Countries and regions subject to the temporal suspension of the acceptance of SAL:
All countries and regions available in tenso.com

According to Japan Post, this suspension is caused by measures such as the suspension of
international mail, conducted due to the spread of the new coronavirus and because of the
substantial reduction in flight frequencies and cancellations of flights between Japan and
certain countries. There also has be an announcement that there is a high possibility of
delays regarding the packages destined to the countries which are not subject to the
suspension.

Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.tenso.com/en/inquiry

We apologize for any inconveniences caused this time, and we kindly ask for your understanding.

Japan Post has updated the delivery of the packages for each Postal services through Universal Postal Union (UPU) due to the spread of the new coronavirus.
(This information includes Japan Post's update for some of the related countries or areas)

Japan Post Information Page:
https://www.post.japanpost.jp/int/information/2020/0319_01.html

●Asia
China
・Current situation in China: The mail delivery will be delayed and will be conducted Non-face-to-face delivery.
・Current situation in Japan: Japan Post has temporarily stopped accepting all types of international mail to China since March 13th.

Hong Kong
・Current situation in Hong Kong: The delivery has restarted normally.
・Current situation in Japan: Japan Post has announced that there still is a delay for packages shipped out from Japan.

Macau
・Current situation in Macau: The delivery has restarted normally.
・Current situation in Japan: Japan Post has announced that there still is a delay for packages shipped out from Japan.

Mongolia
・Current situation in Mongolia: International exchange in Mongolia has been closed. There is a possibility that the period will be extended.
・Current situation in Japan: Japan Post has temporarily stopped accepting all types of international mails to Mongolia.

South Korea
・Current situation in South Korea: The mail delivery will be conducted Non-face-to-face delivery for the following areas.Affected areas:Daegu
・Current situation in Japan: Japan Post has announced that there still is a delay for packages shipped out from Japan.

Singapore
・Current situation in Singapore: The mail delivery will be conducted Non-face-to-face delivery. It is recommended that the recipient person's phone number should be included.

Philippines
・Current situation in the Philippines: By March 20, international exchange in Philippines will conduct to receive packages with minimum staff. All the post offices sited in the quarantined areas will be closed.

Sri Lanka
・Current situation in Sri Lanka: The mail delivery will be suspended until March 20th. There is a possibility that the period will be extended.

Maldives
・Current situation in Maldives: The international mail delivery will be suspended.

●Oceania
Australia
・Current situation in Australia: The mail delivery will be conducted Non-face-to-face delivery.

New Zealand
・Current situation in Newzealand: The mail delivery will be conducted Non-face-to-face delivery.

●Europe
Italy
・Current situation in Italy: The mail delivery will be delayed and will be conducted Non-face-to-face delivery.

Spain
・Current situation in Spain: The mail delivery will be delayed.

Slovenia
・Current situation in Slovenia: The mail delivery will be delayed.

Romania
・Current situation in Romania: The mail delivery will be delayed.

Latvia
・Current situation in Latvia: The mail delivery will be suspended from March 17.

Germany
・Current situation in Germany: The mail delivery will be conducted Non-face-to-face delivery.

Portugal
・Current situation in Portugal: The mail delivery will be conducted Non-face-to-face delivery.

Estonia
・Current situation in Estonia: The mail delivery will be conducted Non-face-to-face delivery.

Lithuania
・Current situation in Lithuania: The mail delivery will be conducted Non-face-to-face delivery.

Luxembourg
・Current situation in Luxembourg: The mail delivery will be conducted Non-face-to-face delivery.

Ireland
・Current situation in Ireland: The mail delivery will be conducted Non-face-to-face delivery

●North America / Central America
El Salvador
・Current situation in El Salvador: The mail delivery will be delayed.

●South America
Peru
・Current situation in Peru: The mail delivery will be suspended from March 16 to March 30.

Chile
・Current situation in Chile: The mail delivery will be delayed and mail delivery to Easter island will be suspended.The mail delivery will be conducted Non-face-to-face delivery.

●Middle East
Saudi Arabia
・Current situation in Saudi Arabia: The mail delivery will be conducted Non-face-to-face delivery.

Israel
・Current situation in Israel: The mail delivery will be conducted Non-face-to-face delivery.

●Africa
Tunisia
・Current situation in Tunisia: The international mail delivery will be suspended.

We will update you further once we have received more information regarding this issue.
We are afraid that if you have an urgent package for the delivery to the area above, please kinldy contact the local post directly.

We apologize for the inconvenience and thank you in advance for your appreciation and understanding.

We have received an announcement that Japan Post will stop receiving International mail packages to China as of March 13th (Fri).

In response to this, tenso.com will stop sending packages to China from March 12th (Thu), until Japan Post resumes accepting packages to China.
The following delivery methods will be suspended:

EMS
AIR International Parcel
SAL International Parcel
Seamail International Parcel
AIR Small Package with Tracking
SAL Small Package with Tracking

After much consideration from tenso.com we will: Extend the storage period for up to 60 days for our customer`s packages until Japan Post resumes accepting packages to China.
For packages destined to China, if you wish to deliver your packages via DHL to China, please contact our Customer Support regarding this matter.
We will also notify you as soon as we receive any further updates from Japan Post.

[Customers support team]
https://www.tenso.com/en/inquiry

We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

Thank you for using tenso.com

Due to the shortage of supplies of masks in Japan due to the spread of the new Corona Virus infection COVID-19, we kindly ask you to refrain from purchasing masks through tenso.com as much as possible.

Thank you for in advance for your understanding and cooperation.

The designated postal operator of South Korea has informed us that mail delivery in the following area will be
temporarily conducted Non-face-to-face delivery.

Japan Post Information Page:
https://www.post.japanpost.jp/int/information/2020/0303_02_en.html

Affected area:
Daegu

We will update you further once we have received more information regarding this issue.
We are afraid that if you have an urgent package for the delivery to the area above, please kinldy contact the local post directly.

We apologize for the inconvenience and thank you in advance for your appreciation and understanding.

In order to prevent the spread of the new coronavirus infection in Mongolia, airline flights between Mongolia and Japan have been canceled for the time being. Therefore Japan Post cannot secure transportation for international mail to Mongolia.

Accordingly, we will stop accepting all types of international mail to Mongolia until the flights are resumed.
Thank you for your kind understanding and cooperation.

Japan Post Information Page:
https://www.post.japanpost.jp/int/information/2020/0303_01_en.html

We will update you further once we have received more information regarding this issue.
Currently we suggest that you refrain from waiting for the service to resume operation or consider shipping to another destination.

If you are in a hurry and would still like to deliver to Mongolia, please contact our customer support.
[Customers support team]
https://www.tenso.com/en/inquiry

We apologize for the inconvenience and thank you in advance for your appreciation and understanding.

The designated postal operator of Italy has informed us that mail delivery in the following areas will be temporarily suspended due to the spread of the new coronavirus infection.

Japan Post Information Page:
https://www.post.japanpost.jp/int/information/2020/0227_01.html

Country/regions:Italy

Affected areas and postcodes:
• CASALPUSTERLENGO：26814, 26821～26823, 26826～26828, 26841～26849, 26856, 26861～26865, 26867
• BERTONICO：26821, 26822
• CASTIGLIONE D'ADDA：26823, 26826
• TERRANOVA DEI PASSERINI：26827, 26828, 26841～26843
• CASTELGERUNDO：26844
• CODOGNO：26845, 26846
• MALEO：26847
• SAN FIORANO：26848, 26849, 26856
• FOMBIO：26861～26865
• SOMAGLIA：26867

Packages effected:All types

We are afraid that there may be a delay caused in the delivery of your packages to Italy. Currently, the resumption of the service is still undecided. We will update you further once we have received more information regarding this issue.

We apologize for the inconvenience and thank you in advance for your appreciation and understanding.

Due to the spread of the new coronavirus infection, inquires about the items for disinfection/sterilization/eradication has been rapidly increased.

We are very afraid that we cannot forward those products to overseas regardless of the type due to flammability of components.
Examples:
・Cleverin(Household Disinfectants)
・Hand Sanitizer(liquid or gel)
・Disinfectant Spray Cans
・Disinfectant product contains alcohol(e.g. Disinfecting Wet Wipes)

Products above can be only discarded, shipped to Japanese address or returned to the seller after arrive at our warehouse.
To avoid unnecessary loss, kindly please re-check before your purchase.

Your understanding and cooperation would be highly appreciated.

Japan Post has announced that it will suspend postal services in Macau until February 7 due to the spread of the new coronavirus.
■ Japan Post Information Page
https://www.post.japanpost.jp/int/information/2020/0205_01.html
As a result, there may be a delay in the delivery of your packages to Macau.

In addition, regarding the announcement of the Macau Postal Service, please confirm the content from the link on the Macau Post Service Information page below.
■ Macau Post Information Page
http://www.ctt.gov.mo/MacauPost/Contents/News.aspx

We apologize for the inconvenience and we appreciate your understanding.

Japan Post has announced that mail processing in Hong Kong may be temporarily suspended due to the spread of the new coronavirus.
■ Japan Post Information Page
https://www.post.japanpost.jp/int/information/2020/0205_01.html

In addition, please refer to the link on the Hong Kong postal entity announcement page below for more details.
■ Hong Kong Post Information Page
https://www.hongkongpost.hk/tc/about_us/whats_new/index.html

We apologize for the inconvenience and we appreciate your understanding.

On February 5, 2020, Japan Post announced that international deliveries could be further delayed due to the suspension of flights to China.

■ Japan Post Information Page
https://www.post.japanpost.jp/int/information/2020/0205_01.html

According to the announcement from China Post,
due to the spread of the new coronavirus, there is a possibility that the delivery of packages to China in the regions below may be delayed.

• Country / Region: China
• Areas where delays may occur: Hubei Province: 430,000-449999
  (For packages addressed to the above, please contact the recipient by telephone before delivery)
• Types of packages: All types of packages

Therefore, it may take more days than usual to deliver your packages to China. We apologize for the inconvenience and we appreciate your understanding.

Due to a sudden increase of international deliveries (specifically to China, Hong Kong and Macau) in response to the new corona virus emergency we have received an update from Japan Post that it will take more time than usual to send packages and acquire customs clearance at airports and International Exchange Offices for packages that have already been sent.
As a result, the delivery of postal items to foreign countries (especially EMS postal items) will be delayed.

For more information regarding the tracking and delays, please refer to the link below:
https://www.post.japanpost.jp/int/information/2020/0205_01.html

We apologize for any inconvenience this may cause and thank you for your understanding.

During Chinese New Year holiday (Friday, 24th Jan, 2020 - Thursday, 30th Jan, 2020),
delivery may be delayed in part of regions of Asia due to the operating hour of the shipping companies.

※The Chinese New Year period above might slightly differ from country to country.
※Packages via Convenience Store Pickup Service (offered only in Taiwan) may delay as well.For packages delivered during the Chinese New Year Holiday,
customers can check their delivery status with tracking number on each shipping company's website.

Customer support will operate during the holidays.
However, depending on the contents and order of the inquiry, the time for reply may be delayed.
We kindly ask for your understanding.

If you have any question or concerns, please contact us.
[Customers support team]
https://www.tenso.com/en/inquiry

Kindly note that we will be experiencing a server downtime for 6 hours to perform a system maintenance on Jan 9, 2020 (Thu).

■ Site maintenance date
2020 Date: 1/9 (Thu) AM1:00 ～AM6:00 [JST]

※ Depending on the work situation, the work time may vary.
During the above maintenance period, all functions for the tenso.com site website will not be available during this time.
We apologize for the inconvenience and kindly ask for your cooperation during the relevant time period.

Please check final due before New year's holiday:2019/12/31-2020/01/03.

*Time listed below are all Japan standar time.

・Receiving/Registering packages: For packages which arrive at our warehouse by Monday December 30th, 2019.

・International shipment(EMS, AIR, SAL, Seamail): For payments made by Sunday December 29th,2019.

・Package Consolidation service : For applications which made by Saturday December 28th, 2019.

All the service will get started from Saturday January 4th, 2020 sequentially.

If you have any question or concerns, please contact us.
[Customers support team]
https://www.tenso.com/en/inquiry