Latest News from tenso.com
2019/07/01
SAL(Registered small package/International Parcel) will be available again for coutries listed below.
【Available from 2019/07/01】
-France
-Netherlands
-Spain
-Ukraine (Crimea and Sevastopol is not included)
2019/06/18
Thank you very much for using tenso.com.
During the G20 Osaka Summit,
there will be major traffic regulations implemented around Osaka City and around the airport for four days from;
Thursday, June 27/2019 to Sunday, June 30/2019
We are afraid that your package may be delayed due to the impact of transportation disruption for international and domestic deliveries. Please note that packages mainly passing through Osaka may take more time than usual.
Thank you in advance for your understanding and we apologize for any inconveniences until the delay is resolved.
If you have any questions or issues, please do not hesitate to contact the tenso.com Customer Support .
2019/05/23
Kindly note that we will be experiencing a server downtime for 2 hours to perform a system maintenance on May 30, 2019 (Thu).
■ Site maintenance date
2019 Date: 5/30 (Thu) AM 6:30-AM 8:30 [JST]
※ Depending on the work situation, the work time may vary.
During the above maintenance period, all functions for the tenso.com site website will not be available during this time.
We apologize for the inconvenience and kindly ask for your cooperation during the relevant time period.
2019/04/26
During Golden Week, April 27 (Sat) - May 6 (Mon) 2019, there may be some slight delays in deliveries due to the holidays for some sites. We kindly ask if you can check and confirm on the sites of each store to avoid any confusion.
Japan Post will be operating as usual during the holiday period, therfore, shipping via Japan Postal service including EMS, Air, SAL, Sea mail will be running as usual.
However, the delivery companies below will not be delivering during the Golden Week period so they will deliver your items after the holidays.
・ DHL: Saturday, April 27- May 5 (Sunday) - Closed
In addition, customers who wish to deliver domestically may experience slight delays in the delivery for some large packages.
tenso.com customer support will operate as usual. If you have any question or concerns, please contact us.
[Customers support team]
https://www.tenso.com/en/inquiry
*Depending on the contents of the inquiry, the time for reply may be delayed.
We kindly ask for your understanding.
We apologize for the inconvenience, and your understanding is highly appreciated.
2018/12/15
The cutoff date for the following services within 2018 is as below.
All times are listed in Japan Standard Time.
・Registration of packages to your [My Page]:
Packages that arrived by Saturday December 29th, 2018.
・International shipping(EMS, AIR, SAL, Seamail):
Packages completed payment by Friday December 28th, 2018.
・Package Consolidation service :
Packages applied either services before Saturday December 29th, 2018.
*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Friday January 4th, 2019.
tenso.com customer support will operate as usual. If you have any question or concerns, please contact us.
[Customers support team]
https://www.tenso.com/en/inquiry
*Depending on the contents of the inquiry, the time for reply may be delayed.
We kindly ask for your understanding.
2018/11/16
On Nov 15th, Japan Post announced that due to strikes of Canada Post, Japan Post has temporarily suspended shipping process to Canada.
Notice from Japan Post
https://www.post.japanpost.jp/int/information/2018/1115_02.html
As a result, there is a possibility of delays for tenso packages delivered to Canada via the following methods:
EMS
Small packages (AIR, SAL)
International packages (AIR, SAL)
If you would like to request expedited delivery, please contact tenso's Customer Support team.
We apologize for the inconvenience.
Thank you for your understanding.
2018/10/31
Thank you very much for using tenso.com.
On October 31, 2018 18:23 - 19:26 (JST), there was a system failure when trying to register the payment and also when trying to complete the payment.
We apologize for the inconvenience caused and we highly appreciate your understanding.
If you have any questions or issues, please do not hesitate to contact the tenso.com Customer Support .
2018/06/22
On June 22nd, the Japan Post stated that due to the Sri Lanka Post worker strike, packages delivered to and within the country may be considerably delayed.
Notice from Japan Post
http://www.post.japanpost.jp/int/information/2018/0622_01.html
As a result, there is a possibility of delays for tenso packages delivered to Sri Lanka.
If you would like to request expedited delivery, please contact tenso.com Customer Support .
We apologize for the inconvenience. Thank you for your understanding.
2018/05/09
From May 9th, use of Rakuten coupon by Rakuten x tenso.com international shipping fee discount will change.
Click here for the details.
If you have any questions, please contact tenso.com Customer Support .
2018/03/30
From April 2nd, 2018 10:00 (JST) there will be a change to DHL international shipping fees.
The new fees will be an approximate 5% increase from the fees which were in place up until April 1st, 2018.
Packages which have already arrived at our warehouse and registered with DHL before April 2nd will not be subjected to the price increase. Please rest assured that the fees for those packages will not change.
If you have any queries about this change in shipping fees, please contact tenso.com customer support .
We regret that the shipping fee changes may cause some inconvenience. Thank you for your understanding.
2018/03/20
Japan Post has announced that they would no longer deliver alcoholic beverages above 24% ABV.
E.g. Whiskey, brandy, shochu etc.
Therefore, Tenso will use DHL to send alcoholic beverages above 24% ABV instead.
However, the countries below may have restrictions for delivery regardless of the alcoholic content.
■ DHL only (all alcoholic beverages 70% ABV or less )
■ Alcohol below 24% ABV can only be shipped via Japan Post (Alcohol above 24% ABV cannot be shipped overseas)
However, since the countries below prohibit the import of alcoholic beverages, customers may need to send alcohol beverages domestically within Japan.
If you have any questions, please contact tenso.com Customer Support .
We apologize for the inconvenience due to this change and thank you for your understanding.
2018/02/14
During Chinese New Year holiday (Thursday, 15th Feb, 2018 - Wednesday, 21th Feb, 2018), delivery may be delayed in part of regions of Asia due to the operating hour of the shipping companies.
The Chinese New Year period above might slightly differ from country to country.
Packages via Convenience Store Pickup Service (offered only in Taiwan) may delay as well.
For packages delivered during the Chinese New Year Holiday, customers can check their delivery status with tracking number on each shipping company's website.
tenso.com customer support will operate during the holidays.
If you have any questions or concerns, please contact us.
Customers support team
*It generally takes us one business day to reply to customers' inquiries. Depending on the contents and orders of the inquiry, the time for reply may delay. We kindly ask for your understanding.
2017/12/21
Japan Post publicly announced on Dec 15, 2017 that there is a shipping delay and suspension for packages shipped via SAL/ SAL registered small package to the regions below.
Japan Post Notice
https://www.post.japanpost.jp/int/information/2017/1215_01.html
Countries which currently suspend acceptance of SAL/ SAL registered small package:
Countries in which delivery delay arise:
In addition, if you have any inquiries for packages which have already been shipped via SAL, please kindly contact our customer support team.
We apologize for the inconveniences and would appreciate for your understanding.
2017/12/21
The cutoff date for the following services within 2017 is as below.
*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Jan. 4th(Thu), 2018.
tenso.com customer support will operate over the holidays. If you have any questions or concerns, please contact us.
[Customers support team]
https://www.tenso.com/en/inquiry
*It generally takes us one business day to reply to customers' inquiries. Depending on the contents of the inquiry, the time for reply may delay. We kindly ask for your understanding.
2017/03/17
From April 1st, 2017, due to Japan Post's policy change, a customs clearance commission fee will be charged by Japan Post.
■ The charge will be applied in following conditions
Applicable international delivery methods:
As a result, the condition will be applied to the packages shipped from March 31th, 2017 at 8:00 am (JST) using tenso service.
In the case the package cannot clear exporting customs, and the package is returned to tenso warehouse, the customs clearance commission fee will be refunded.
To help our customers avoid the second situation mentioned above, we will arrange part of your packages to be shipped on a different day so that the total value will not exceed 200,000 yen.
If you have any questions about this change, please contact tenso Customer Support .
We apologize for the inconvenience, and thank you for your understanding.
