Latest News from tenso.com
From April 2nd, 2018 10:00 (JST) there will be a change to DHL international shipping fees.
The new fees will be an approximate 5% increase from the fees which were in place up until April 1st, 2018.
Packages which have already arrived at our warehouse and registered with DHL before April 2nd will not be subjected to the price increase. Please rest assured that the fees for those packages will not change.
If you have any queries about this change in shipping fees, please contact tenso.com customer support .
We regret that the shipping fee changes may cause some inconvenience. Thank you for your understanding.
Japan Post has announced that they would no longer deliver alcoholic beverages above 24% ABV.
E.g. Whiskey, brandy, shochu etc.
Therefore, Buyee will use DHL to send alcoholic beverages above 24% ABV instead.
However, the countries below may have restrictions for delivery regardless of the alcoholic content.
If you have any questions, please contact tenso.com Customer Support .
We apologize for the inconvenience due to this change and thank you for your understanding.
During Chinese New Year holiday (Thursday, 15th Feb, 2018 - Wednesday, 21th Feb, 2018), delivery may be delayed in part of regions of Asia due to the operating hour of the shipping companies.
*The Chinese New Year period above might slightly differ from country to country.
*Packages via Convenience Store Pickup Service (offered only in Taiwan) may delay as well.
For packages delivered during the Chinese New Year Holiday, customers can check their delivery status with tracking number on each shipping company's website.
tenso.com customer support will operate during the holidays.
If you have any questions or concerns, please contact us.
*It generally takes us one business day to reply to customers' inquiries. Depending on the contents and orders of the inquiry, the time for reply may delay. We kindly ask for your understanding.
Japan Post publicly announced on Dec 15, 2017 that there is a shipping delay and suspension for packages shipped via SAL/ SAL registered small package to the regions below.
SAL/ SAL registered small package to the above indicated countries will be available again once JP post announce their resumption.
For customers who wish to receive packages sooner, we strongly recommend EMS for shipping method.
In addition, if you have any inquiries for packages which have already been shipped via SAL, please kindly contact our customer support team.
We apologize for the inconveniences and would appreciate for your understanding.
The cutoff date for the following services within 2017 is as below.
*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Jan. 4th(Thu), 2018.
tenso.com customer support will operate over the holidays. If you have any questions or concerns, please contact us.
*It generally takes us one business day to reply to customers' inquiries. Depending on the contents of the inquiry, the time for reply may delay. We kindly ask for your understanding.
From April 1st, 2017, due to Japan Post's policy change, a customs clearance commission fee will be charged by Japan Post.
As a result, the condition will be applied to the packages shipped from March 31th, 2017 at 8:00 am (JST) using tenso service.
In the case the package cannot clear exporting customs, and the package is returned to tenso warehouse, the customs clearance commission fee will be refunded.
To help our customers avoid the second situation mentioned above, we will arrange part of your packages to be shipped on a different day so that the total value will not exceed 200,000 yen.
If you have any questions about this change, please contact tenso Customer Support .
We apologize for the inconvenience, and thank you for your understanding.
We are making an announcement again since we have gotten the latest information in regards to international shipping of Nintendo Switch.
We have announced the other day that the shipment of all the packages containing Nintendo Switch are suspended by Japan Post according to their notification.
Today, we are again notified by Japan Post that shipping Nintendo Switch internationally will be possible if we separate the packages and make one package contain at most 2 lithium ion batteries. (The other method we have mentioned, which is installing the Joy‑Con controllers in the Joy‑Con Charging Grip will not be acceptable.) Moreover, we are also notified that shipment will be possible from 2017/3/10.
On the other hand, regarding shipment using ‘DHL’ we mentioned yesterday, as a result of confirmation, just like Japan Post, they will be able to ship the packages if we separate them and make one package contain at most 2 lithium ion batteries.
Consequently, we are going to go for shipment via Japan Post, as the shipping method we normally offer.
For our customers whose packages containing Nintendo Switch have arrived at our warehouse, we will send you an email about yout package to proceed with the shipment.
We are terribly sorry for making several announcements in regard to this matter which may have confused you. Also, we sincerely apologize to our customers whose packages containing Nintendo Switch have arrived at our warehouse for the packages’ retention caused by our repeated confirmation with Japan Post.
For your information, please make reference to below for the quantities of lithium ion batteries in each product.