About DHL shipping fee adjustment
Thank you for using tenso service.
As DHL adjusted the shipping fee rates, we will be applying with new shipping fee rates start from March 10, 2021 13:00 p.m. JST for all countries.
Due to rate adjustment, DHL shipping fee for arriving packages and packages that have arrived will be calculated as below.
【Calculated by shipping rates before adjustment】
< For arriving packages >
Packages registered and completed shipping payment before March 10, 2021 12:59 p.m. JST.
Packages takes around 1 business day to register to accounts after arrival. Please purchase in some buffering time.
Packages that require confirmation with customers or contain prohibited items for international shipping will take around 2 business days to send you notification emails. Please make sure everything is written correctly and no prohibited item is contained when ordering.
< For packages currently been kept at warehouse >
Packages completed shipping payment by March 10, 2021 12:59 p.m. JST.
【Calculated by shipping rates after adjustment】
Packages completed shipping payment after March 10, 2021 13:00 p.m. JST.
Comparing with current shipping fee rate, new DHL shipping fee released on March 10, 2021 13:00 p.m. JST is around 5% higher.
Regarding the availability of JP post shipping methods, we are afraid we are unable to confirm the possible resumption of mailing services at the moment.
We apologize for any inconvenience caused by this change. Your understanding and support will be much appreciated. If you have any question on DHL shipping fee, please contact us.
[ Customers support team ]