Regarding the suspension of postal services by Japan Post to certain countries and regions (Updated on 2020/11/26)
Japan Post announced that the acceptance of packages under certain shipping methods, destined to certain countries and regions, will be suspended from April 1st until further notice.
Notice from Japan Post
However, tenso.com is able to still ship packages via DHL to all the countries listed below except for ［India］ and ［Nepal］.
*For packages destined to Russia by DHL, only a corporate company address is applicable.
Since DHL is not the main shipping method offered by tenso, you are unable to select DHL directly at your My Page while proceeding to checkout.
If you would like to choose DHL, please click "Contact Us" (https://www.tenso.com/en/inquiry) and select "DHL shipment" at "Type of inquiry".
1.Countries and regions subject to the temporal suspension of the acceptance of EMS and AIR
(Surface mail is still available for these destinations.)
Asia:Bangladesh, Brunei, Laos, India,
Europe: Ireland, Greece, Ukraine,Liechtenstein, Romania,Russia,
Oceania: Australia, Guam, Saipan, Fiji, New Caledonia,
North and Central America: El Salvador, Costa Rica, Barbados，Canada
South America: Brazil, Peru
Middle and Near East: The United Arab Emirates, Israel, Saudi Arabia, Turkey
2.Countries and regions subject to the temporal suspension of the acceptance of EMS, AIR and Surface mail:
Asia: Mongolia, Nepal
South America: Argentina, Chile
3.Countries and regions subject to the temporal suspension of the acceptance of EMS:
Europe: Azerbaijan, Slovakia, Belarus, North Macedonia
4.Countries and regions subject to the temporal suspension of the acceptance of Seamail:
5.Countries and regions subject to the temporal suspension of the acceptance of SAL:
All countries and regions available in tenso.com
According to Japan Post, this suspension is caused by measures such as the suspension of international mail, conducted due to the spread of the new coronavirus, and because of the substantial reduction in flight frequencies and cancellations of flights between Japan and certain countries. There also has been an announcement that there is a high possibility of delays regarding the packages destined to the countries which are not subject to the suspension.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
We apologize for any inconvenience caused this time, and we kindly ask for your understanding.