About package delivery during Chinese New Year holiday (Friday, 24th Jan, 2020 - Thursday, 30th Jan, 2020)
During Chinese New Year holiday (Friday, 24th Jan, 2020 - Thursday, 30th Jan, 2020),
delivery may be delayed in part of regions of Asia due to the operating hour of the shipping companies.
※The Chinese New Year period above might slightly differ from country to country.
※Packages via Convenience Store Pickup Service (offered only in Taiwan) may delay as well.For packages delivered during the Chinese New Year Holiday,
customers can check their delivery status with tracking number on each shipping company's website.
Customer support will operate during the holidays.
However, depending on the contents and order of the inquiry, the time for reply may be delayed.
We kindly ask for your understanding.
If you have any question or concerns, please contact us.
[Customers support team]