공지 | 일본 인터넷 쇼핑몰 상품의 해외발송(국제배송) 대행서비스 [tenso.com]
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2017/12/21

​Notice of delay shipping and suspension acceptance for packages shipping via SAL to certain regions

Japan Post publicly announced on Dec 15, 2017 that there is a shipping delay and acceptance suspension for SAL/ SAL small package to the regions below.

Japan Post Notice
Suspension acceptance of packages shipping via SAL/SAL small package:
  • 프랑스
  • 홀란드
  • 스페인
  • 우크라이나

* Packages shipping via SAL to the above countries will temporarily suspend acceptance of delivery before receiving further information about the resumption delivery from Japan Post.

Delivery delay:
  • 그리스
  • 체코
  • 브라질
  • 페루

For customers who wish to receive their packages sooner, we strongly recommend you use EMS for shipping.

In addition, if you have any inquiries for packages which have already been shipped via SAL, please kindly contact our customer support team.

We apologize for the inconveniences and would appreciate for your understanding.

2017/12/21

​About New Year's Holidays

The cutoff date for the following services within 2017 is as below.

  • Registration of packages to your [My Page]:
    Packages that arrive at our warehouse by Dec. 29th(Fri), 2017 JST.
  • International shipping(EMS, AIR, SAL, Seamail):
    Packages whose payments are completed by Dec. 29th(Fri), 2017 JST.
  • Package Consolidation service:
    Packages applied before Dec. 29th(Fri), 2017 JST.

*Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Jan. 4th(Thu), 2018.

tenso.com customer support will operate over the holidays. If you have any questions or concerns, please contact us.

[Customers support team]
https://www.tenso.com/kr/inquiry

* It generally takes us one business day to reply to customers' inquiries. Depending on the contents of the inquiry, the time for reply may delay. We kindly ask for your understanding.