During Golden Week, April 27 (Sat) - May 6 (Mon) 2019, there may be some slight delays in deliveries due to the holidays for some sites. We kindly ask if you can check and confirm on the sites of each store to avoid any confusion.
Japan Post will be operating as usual during the holiday period, therfore, shipping via Japan Postal service including EMS, Air, SAL, Sea mail will be running as usual.
However, the delivery companies below will not be delivering during the Golden Week period so they will deliver your items after the holidays.
・ DHL: Saturday, April 27- May 5 (Sunday) - Closed
In addition, customers who wish to deliver domestically may experience slight delays in the delivery for some large packages.
tenso.com customer support will operate as usual. If you have any question or concerns, please contact us.
[Customers support team]
*Depending on the contents of the inquiry, the time for reply may be delayed.
We kindly ask for your understanding.
We apologize for the inconvenience, and your understanding is highly appreciated.