Apr. 29, 2025 (Tue) – May 6, 2025 (Tue) is Golden Week Holiday in Japan. During this period, tenso.com will operate as usual.

However, there may be delays in deliveries due to the holidays for some Japanese online shops. For further information, please check with each site directly.

【Regarding Customer Support Office Hour】
Customer support will operate during the holidays (except for Saturday and Sunday).
※Depending on the contents and order of the inquiries, the time for reply may be delayed.
We kindly ask for your understanding.

【Regarding Shipment】
International Shipment
・ Japan Post: Operate as usual during the holiday period (except for Sunday).
For the current delivery status of each country and region, please refer to the latest announcement.

・ ECMS: Operate as usual during the holiday period.
・ DHL: The payment made by Apr. 29, 2025 (Tue) will be shipped on May 2, 2025 (Fri).
・ tenso Air Delivery Taiwan: The payment made by Apr. 29, 2025 (Tue) will be shipped on May 2, 2025 (Fri).
Packages of which the payments are made after the above date will be shipped in sequence after Golden Week Holiday.

Domestic shipment
・Japan domestic shipment: Operate as usual during the holiday period.
Please note that delivery delay may happen due to traffic conditions during the holiday period.

We apologize for the inconveniences and your understanding is highly appreciated.

【Contact Us】
https://www.tenso.com/en/inquiry

2025년 2월26일 (수요일)에 시스템 점검을 실시하는 관계로, 아래 시간대에는 tenso.com 사이트 접속이 불가능합니다.
고객님께 불편을 끼쳐 드려 대단히 죄송하지만, 모쪼록 양해 부탁드립니다.

■사이트 점검 일시：2025년 2월26일 (수요일) AM2:00 ～AM8:00（일본 시각）예정

※작업 상황에 따라、시간이 다소 변경될 가능성이 있습니다.
위의 점검 시간에는, tenso.com 사이트 내 모든 기능의 이용이 불가능합니다.
죄송하지만, 해당 시간대를 피하여 이용해주실 수 있도록 협력 부탁드립니다.

During the Lunar New Year Holidays (January 28 - February 2, 2025)in Asian countries, delivery delay may happen owing to the temporary suspension of customs clearance, and office hours of each logistics company.
※The period of holidays may vary in countries.

【Regarding tenso Air Delivery Taiwan】
The cutoff for the delivery before holidays will be the packages paid within January 15, 2025 (Wed) For the packages paid after, delivery procedures will be processed sequentially from February 3, 2025 (Mon)

Also, to ship packages smoothly after Lunar New Year Holidays, for packages which are going to be shipped after February 3, 2025 (Mon), the shipping notice may be sent in advance.

In this case, please note that shipping status may not be updated until local customs clearance resumes.

Our customer support will operate as usual. Please do not hesitate to contact us if you have any questions or concerns.

【 Contact Us 】
https://www.tenso.com/en/inquiry
※Depending on the content of inquiry, it may take time for us to reply.

Thank you for using our service.

For catalogues, DM, postcards, and Christmas/New Year greeting cards from sellers, please note that we would not register these types of postal items directly into customers' accounts.
If you would like to receive your New Year greeting card, please contact our Customer Service with following information after the card arrives at our warehouse.

※Card with envelope is not included in this registration

1. Sender:
2. Recipient:
3. Insert your TS number: YES/NO
4. Packed in an envelope: YES/NO
5. Reference photo/link:
6. Delivery date:
7. Fanclub membership number: (if you are receiving from a fanclub)

New Year greeting cards usually arrive on January 1st. After contacting Customer Service, please wait for the registration of cards starting from Monday, January 6, 2025.

We thank you for your understanding and cooperation in advance.
Please do not hesitate to contact us if you have any other questions or concerns.

Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been resumed from December 18, 2024.

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2024/1218_02.html

【Resumed】
Country/Region: Canada
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package, Surface

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.

Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

The cutoff dates for the following services within 2024 are as the following.
※All in Japanese Standard Time

・Reception and registration of package
For packages which arrive at our warehouse by December 29th, Sunday, 2024.

・International shipment(EMS, AIR, Surface Mail)
For packages paid by December 29th, Sunday, 2024.

・International shipment(DHL)
For packages paid by December 26th, Thursday, 2024.

・International shipment(ECMS)
For packages paid by December 26th, Thursday, 2024.

・International shipment(tenso Air Delivery Taiwan)
For packages paid by December 25th, Wednesday, 2024.

・Package consolidation service
For applications submitted by December 28th, Saturday, 2024.

Please note that package arrival and service applications after the above cutoff date will be corresponded from January 6th, Monday, 2025 sequentially.

tenso customer support will operate as usual. If you have any questions or concerns, please contact us. However, depending on the content of the inquiry, it may take us additional time to reply. We thank you for your kind understanding in advance.

[Customers support team]
https://www.tenso.com/en/inquiry

Thanks for using tenso.com.

Please be informed that our Japanese online shopping phone number will change from 03-5739-3341 to 03-6731-9784, starting from December 1st, 2024.

The old number will no longer be active since then and the new number will also be updated on your tenso shipping info at that time.

－－－－－－－－－－－－－－－－－－－
NEW PHONE NUMBER: 03-6731-9784
－－－－－－－－－－－－－－－－－－－

【FAQ】

Q: Do I have to edit the new number at my tenso account?
A: No.

Q: What should I do if I have already used the old number to place a pre-order item?
A: Basically, if your order has been confirmed by the shop and you have put your entire tenso address correctly, the package should have arrived at tenso warehouse.

Q: Can I use the new number even it is not December 1st yet?
A: Actually, you may use the new number to place the order as long as your order has been confirmed and your tenso address has been entered correctly.

Q: About the saved tenso shipping info in the past order at other website, should I edit the phone number as well?
A: Yes. Since the old number is no longer active after Dec 1st, please remember to update the phone number into the new one before Dec 1st.

IMPORTANT
While placing the order, please be sure both of ""your TSID (displayed on your tenso address)"" and ""Full Name"" registered on tenso.com are correctly written at the shipping info.

We are sorry for the inconvenience caused by this and appreciate your understanding.

Thank you for your continued support.

평소 tenso.com.를 이용해 주셔서 진심으로 감사드립니다.

연말 물류 성수기를 맞이하여 수요가 증가하는 시기에도 일관된 서비스를 제공하기 위해 DHL은 2024년 9월 15일부터 성수기 추가금(Demand Surcharge)을 시행하고 있습니다.
이에 따라, 트랜스퍼닷컴에서 고객님께 제공하고 있는 DHL 배송 요금도 2024년 9월 24일부터 변경되었음을 알려드립니다.

자세한 내용은 DHL 공지사항을 참고하시기 바랍니다.
https://mydhl.express.dhl/jp/ja/ship/surcharges/demand-surcharge.html

이번 변경으로 인해 불편을 드려 죄송하며 양해해 주시기 바랍니다.
기타 궁금한 점이 있으시면 언제든지 문의해 주시기 바랍니다.

【문의처】
https://www.tenso.com/kr/inquiry

Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been stopped from　August 29, 2024

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2024/0828_01.html

■Suspension of shipping service
Country/Region: Sri Lanka
Shipping method: Surface Mail

Country/Region: New Caledonia
Shipping method:EMS

Country/Region:Bangladesh
Shipping method: Surface Mail

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.

Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

Starting from Aug 27, 2024(Tue), a 10% SST fee will be imposed on packages shipped from tenso.com to Malaysia due to changes in the local tax regulations.

For more details on the changes, please refer to the press release from the Malaysian Ministry of Finance.
https://www.mof.gov.my/portal/en/news/press-release/sales-tax-on-imported-low-value-goods-sold-online

Please refer to the following page for items and services subject to SST:
https://www.tenso.com/kr/static/guide_ms-sst_index

We apologize for any inconvenience this change may cause you and appreciate your understanding.

평소 tenso.com.를 이용해 주셔서 진심으로 감사드립니다.
아래 서비스에 대해서《태풍》 때문에 작업이 지연되고 있습니다.

[원인]
태풍

[기간] ※ 일본 시간
2024/8/16~

[영향을 미치고 있는 작업]
일본 국내 및 해외 배송 및 배달

고객님께 불편을 드려 죄송합니다만 양해 부탁드립니다.
기타 문의사항이 있으시면 문의주시기 바랍니다.

Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been stopped from　August 29, 2024

Japan Post Notification Page: https://www.post.japanpost.jp/int/information/2024/0828_01.html

■Suspension of shipping service
Country/Region: Sri Lanka
Shipping method: Surface Mail

Country/Region: New Caledonia
Shipping method:EMS

Country/Region:Bangladesh
Shipping method: Surface Mail

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.tenso.com/en/inquiry

2.29 2024 Latest status update

Thank you for using tenso.com.

Due to system malfunction, the following functions were temporarily suspended. However, We are pleased to announce that the issue has been resolved, and the services are now available.

・New member registration
・Password reset

We sincerely apologize for any inconvenience that has caused by this and appreciate your understanding.

Feel free to contact us by the link below if you have any question.

【Contact Us】
https://www.tenso.com/en/inquiry

26 2024 Latest status update

Thank you for using tenso.com.

We are here to inform you that the following problems have been resolved:
・Unable to receive contact from inquiry form
・Unable to send system notification mails such as package arrival notification, shipping notification and identity verification result

Some of the problems are still to be resolved, so the following functions will continue to be unavailable.
・New member registration
・Password reset
If you would like to reset your password, please contact tenso.com Customer Support directly.

We are currently continuing to work on resolving the issues and will update you with the latest information as it becomes available.

We apologize for any inconvenience this may cause and thank you for your patience.

【 Contact Us 】
https://www.tenso.com/en/inquiry

Thank you for using our service.

Currently, our system is experiencing following technical issues:
－－－－－－－－－－－－－－－－－－
・New member registration has been temporarily suspended
・Unable to receive contact from inquiry form
・Unable to send system notification mails such as package arrival notification, shipping notification and identity verification result
－－－－－－－－－－－－－－－－－－

Our team is addressing this issue urgently and working towards a swift resolution. We will notify you soon if there is any further update.

[Request for customers' cooperation]

Regarding register packages, check international tracking number, view payment results, and check the result of identity verification, please log in to your My Page and check the status directly.

If you have any inquiry, please do not hesitate and contact us directly via email at support@tenso.com.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.