About package delivery during Chinese New Year holiday (Thursday, 15th Feb, 2018 - Wednesday, 21th Feb, 2018)
During Chinese New Year holiday (Thursday, 15th Feb, 2018 - Wednesday, 21th Feb, 2018), delivery may be delayed in part of regions of Asia due to the operating hour of the shipping companies.
*The Chinese New Year period above might slightly differ from country to country.
*Packages via Convenience Store Pickup Service (offered only in Taiwan) may delay as well.
For packages delivered during the Chinese New Year Holiday, customers can check their delivery status with tracking number on each shipping company's website.
tenso.com customer support will operate during the holidays.
If you have any questions or concerns, please contact us.
*It generally takes us one business day to reply to customers' inquiries. Depending on the contents and orders of the inquiry, the time for reply may delay. We kindly ask for your understanding.