Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been resumed from March 19th Fri. 2023.

Japan Post Notification Page: https://www.post.japanpost.jp/int/information/2023/0518_01_en.html

Country/Region: Bulgaria, Macedonia, Croatia, Slovenia, Luxembourg
Shipping method: EMS

Country/Region: Estonia, Latvia
Shipping method: EMS, AIR/International Parcel

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.tenso.com/en/inquiry

2023/4/29(Sat)～2023/5/5 (Fri) is Golden Week Holiday in Japan. During this period, tenso.com will operate as usual.

However, there may be delays in deliveries due to the holidays for some Japanese online shops. For further information, please check with each site directly.

【Regarding Customer Support Office Hour】
Customer support will operate during the holidays (except for Saturday and Sunday).
※Depending on the contents and order of the inquiries, the time for reply may be delayed.
We kindly ask for your understanding.

【Regarding Shipment】
International Shipment
・ Japan Post: Operate as usual during the holiday period (except for Sunday).
For the current delivery status of each country and region, please kindly refer to the below announcement}.

・ DHL/ECMS/tenso Air Delivery Taiwan
Shipping fee paid on 2022/4/26(Wed) will be shipped on 2023/5/1(Mon).
Payment made after the above date will be shipped in sequence after Golden Week Holiday.

Domestic shipment
・Japan domestic shipment: Operate as usual during the holiday period.
Delivery delay may happen to large packages.

We apologize for the inconveniences and your understanding is highly appreciated.

2023년 4월 17일 (월)에 시스템 점검을 실시하는 관계로, 아래 시간대에는 tenso.com 사이트 접속이 불가능합니다.
고객님께 불편을 끼쳐 드려 대단히 죄송하지만, 모쪼록 양해 부탁드립니다.

■사이트 점검 일시：2023년 4월 17일 (월) AM5:00 ～AM8:00（일본 시각）예정

※작업 상황에 따라、시간이 다소 변경될 가능성이 있습니다.
위의 점검 시간에는, tenso.com 사이트 내 모든 기능의 이용이 불가능합니다.
죄송하지만, 해당 시간대를 피하여 이용해주실 수 있도록 협력 부탁드립니다.

Thank you for using tenso.com.
Japan Post has announced that deliveries to the following countries/regions have been resumed from April 5th 2023 Wed.

Japan Post Notification Page: https://www.post.japanpost.jp/int/information/2023/0404_01.html

Country/Region: Canada
Shipping method: AIR/International Parcel

Country/Region: El Salvador
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Country/Region: Chile, Peru
Shipping method: AIR/International Parcel, AIR/Registered Small Package

Country/Region: Portugal
Shipping method: EMS, AIR/International Parcel

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.tenso.com/en/inquiry

Thanks for using tenso.com service.

We would like to express our deepest condolences to the victims of the recent earthquake that hit the southern part of Turkey.
As part of our relief efforts, tenso.com is extending the free storage period for shipments to Turkey for the time being.

All of us at tenso.com are praying for the safety of our members and their families and friends, and for the earliest possible recovery of the disaster-stricken areas.

If you have any questions, please contact tenso.com Customer Support.
For further information, please contact us at
https://www.tenso.com/jp/inquiry

Thank you for using tenso.com.
Japan Post has announced that deliveries to the following countries/regions have been resumed from Feb. 22nd Wed. 2023.

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2023/0221_02_en.html

Country/Region: Australia
Shipping method: Surface Mail/International Parcel

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

Starting from February 1th, 2023, the amendment of Singapore's Goods & Service Tax (GST) will be applied.
With the change, packages bound to Singapore will be charged for GST fee at tenso.com.

For further information on GST, please check Inland Revenue Authority of Singapore website.
(→https://www.iras.gov.sg/taxes/goods-services-tax-(gst)/consumers/gst-on-imported-low-value-goods)

For products are services that are applicable to GST, please check the link below.
https://www.tenso.com/en/static/guide_sg-gst_index

We apologize for any inconvenience caused by these changes. Thank you for your understanding.

Thank you for using tenso.com.
Japan Post has announced that deliveries to the following countries/regions have been resumed from 20th Jan. 2023. (Fri).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2023/0119_01_en.html

Country/Region: UK, Germany
Shipping method: AIR/International Parcel

Country/Region: Austria, Sweden, Czech Republic, Denmark, Norway, Hungary, Poland, Lithuania
Shipping method: EMS, AIR/International Parcel

Country/Region: Tunisia, Monaco
Shipping method: AIR/International Parcel, AIR/Registered Small Package

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

During the Lunar New Year Holidays(2023 Jan. 20th ~ 29th) in Asian countries, delivery delay may happen owing to the temporary suspension of customs clearance and office hours of each logistics company.

※The period of Holidays may vary in countries.
※Regarding “tenso Air Delivery Taiwan,” customs clearance at Taiwan Customs will be suspended from 2023 Jan. 20th Friday. Hence, the cutoff of delivery will be packages paid by 2023 Jan. 12th Thursday. For packages paid after, we will process them sequentially from 2023 Jan. 30th Monday.

Our customer support will operate as usual. Please don’t hesitate to contact us if you have any questions or concerns.

【 Contact Us 】
https://www.tenso.com/en/inquiry
※Depending on the content of inquiry, it may take time for us to reply.

Thank you for using our service.

For catalogue, DM, postcard, Christmas/New Year greeting cards from sellers, please kindly note that we would not register these kinds of postal items into customers' accounts directly.
If you would like to receive yours, please kindly contact our Customer Service with the following information after your item arrives at our warehouse.

1.Receiver name:
2 Sender:
3.Insert your TS number: YES/NO
4.Reference photo/link:
5.Delivery date:
6.Fanclub membership number: (if you are receiving from a fanclub)

We thank you for your understanding and cooperation in advance.
Please do not hesitate to contact us if you have any other questions or concerns.

【Contact Us】
https://www.tenso.com/en/inquiry

The cutoff date for the following services within 2022 is as below.
All times are listed in Japan Standard Time.

・Receiving/Registering packages:
For packages which arrive at our warehouse by Thursday December 29th, 2022.

・International shipment(EMS, AIR, Seamail):
For payments made by Thursday December 29th, 2022.

・International shipment(DHL):
For payments made by Monday December 26th, 2022.

・International shipment(tenso Air Delivery Taiwan/ECMS):
For payments made by Friday December 23rd, 2022.

・Package Consolidation service :
For applications made by Thursday December 29th, 2022.

Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Wednesday January 4th, 2023 sequentially.

Tenso customer support will operate as usual. If you have any question or concerns, please contact us.
*Depending on the contents of the inquiry, the time for reply may be delayed.

[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.
Japan Post has announced that deliveries to the following countries/regions have been resumed from 9th Dec. 2022. (Fri).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2022/1208_01_en.html

Country/Region: Brazil
Shipping method: AIR/International Parcel, AIR/Registered Small Package

Country/Region: Cambodia, Costa Rica, United Arab Emirates
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Country/Region: Laos
Shipping method: EMS, AIR/International Parcel

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been resumed from 18th Nov. 2022 (Fri).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2022/1117_01_en.html

Country/Region: France
Shipping method: AIR/International Parcel

Country/Region: Guam, Saipan
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been resumed from November 2, 2022 (Wednesday).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2022/1101_01_en.html

Country/Region: India, Brazil, Chile, Peru
Shipping method: EMS

Country/Region: Canada
Shipping method: EMS, Surface Mail

Country/Region: Finland, Romania
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

We have just been informed by Japan Post that due to new coronavirus infections, from September 9, 2022 (Friday), they will temporarily stop accepting the following international packages addressed to the Australia.

Surface Mail
（* SAL international packages and small packages are no longer accepted）

Notice from Japan Post(external site)
https://www.post.japanpost.jp/int/information/2022/0908_01_en.html

International mail service availability chart(external site)
https://www.post.japanpost.jp/int/information/overview_en.html

Until Japan Post resumes the above shipping methods, customers are able to ship the packages via EMS, AIR(Small Package with Tracking) and DHL.We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

We will also notify you as soon as we receive any further updates from Japan Post.
If you have any questions, please feel free to contact our Customer Support.