Notice of change in international shipping fees due to additional fees for EMS packages for specific areas beginning from June 2021
The international shipping fee for EMS packages will change starting at 10:00 AM (JST), on June 1, 2021.
This price change is due to a Japan Post price revision, which offers EMS services.
Areas subject to additional fees:
- North and Central America
- Middle East
*Check the link below for countries in Zone 2
The revised shipping fee is applicable to payment completed from 10:00 AM (JST), June 1, 2021.
After packages arriving at tenso.com, it takes us 1-2 business days to register packages to the system. For packages that contain prohibited items or the TSID/receiver's name does not match users' account, we need 2-3 business days to notify users separately.
[Japan Post / Revision of shipping fee]
We apologize for any inconvenience caused by the change in shipping costs and thank you for your understanding.