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Contact Us

For questions regarding our website or our services, please use the below form.
  • tenso's customer support is closed on weekends and holidays. Any inquiries sent in will be addressed on the next business day.
  • does not accept inquiries by phone.
  • Inquiries are available in English, Japanese and Chinese.
  • For business inquiries about banners, business cooperation, PR, etc., please send us your message through here.
  • For questions regarding Rakuten icon or Rakuten coupons, please click here.

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DHL shipment is available (*India and Nepal are excluded.)
Please contact us with information below to ship package by DHL.

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