2022/4/29(Fri)～2022/5/5 (Thurs) is Golden Week Holiday in Japan. During this period, tenso.com will operate as usual.

However, there may be delays in deliveries due to the holidays for some sites. For further information, please check with each site directly.

【Regarding Customer Support Office Hour】
Customer support will operate during the holidays (except for Saturday and Sunday).
※Depending on the contents and order of the inquiries, the time for reply may be delayed.
We kindly ask for your understanding.

【Regarding Shipment】
International Shipment
・ Japan Post: Operate as usual during the holiday period (except for Sunday).
For the current delivery status of each country and region, please kindly refer to the below announcement {Regarding the suspension of postal services by Japan Post to certain countries and regions (Updated on 2022/04/22)}.

・ DHL: Shipping fee paid on 2022/4/27(Wed) and 2022/4/28(Thu) will be shipped on 2022/5/2(Mon).
Payment made after the above date will be shipped in sequence after Golden Week Holiday.

・ECMS: Operate as usual.
As it is necessary to check on the invoice of each package, the delivery date will be the next 3-4 business days after the payment date.

Domestic shipment
・Japan domestic shipment: Operate as usual during the holiday period.
Delivery delay may happen to large packages.

We apologize for the inconveniences and your understanding is highly appreciated.

Thank you for using tenso.com.

We have just been informed by Japan Post that due to new coronavirus infections, from April 22nd, 2022 (Froday), they will temporarily stop accepting the following international packages addressed to the China.

EMS
AIR International Parcel
Surface Mail
（* SAL international packages and small packages are no longer accepted）

Notice from Japan Post(external site)
https://www.post.japanpost.jp/int/information/2022/0421_01.html

International mail service availability chart(external site)
https://www.post.japanpost.jp/int/information/overview_en.html

Until Japan Post resumes the above shipping methods, customers are able to ship the packages via AIR(Small Package with Tracking) and DHL.We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

We will also notify you as soon as we receive any further updates from Japan Post.
If you have any questions, please feel free to contact our Customer Support.

Thank you for using tenso.com.

In accordance with the increasing cost of FamilyMart Pickup Service, we regret to announce that FamilyMart pickup fee is going to change as the following.

■Date to apply new fee: April 20th, 2022, noon (JST)
■Original pickup fee: 200JPY
■New pickup fee: 250JPY

We are sorry for the inconveniences caused by this, and look forward to your continuous support for tenso.com.

Please do not hesitate to contact our customer support if you have any further concerns.

Delays might happen to domestic shipping in Asian countries owing to the different office hours of logistics companies around/during Lunar New Year(31st January ~ 6th February, 2022).

※Delivery during Lunar New Year varies accordingly to different countries. For more information, please refer to the Japan Post announcement below:
https://www.post.japanpost.jp/int/information/2022/0128_01.html

※Regarding Taiwan FamilyMart Pickup Service, delay might happen as well.

For the delivery status of packages around/during Lunar New Year, please use the tracking number in our notification of delivery on the tracking site of relevant logistics company.

For tenso Customer Support, we would provide our service as usual.
Please do not hesitate to contact us if you have any questions or concerns.

【Contact us】
https://www.tenso.com/en/inquiry

※Depending on the content of inquiry, it might take time for us to reply.
We would appreciate your kind understanding in advance.

평소 tenso.com을 이용해 주셔서 진심으로 감사 드립니다.

지금까지 DHL 배송 서비스는, 미국, 캐나다, 호주를 제외하고, 고객센터에 문의해 주신 분들께 안내 드리고 있었습니다만, 2022년 2월 7일부터 모든 배송 대응 국가/지역 (러시아 이외)으로 발송되는 패키지에 대해, 마이 페이지에서 DHL 배송 방법을 선택할 수 있게 되었습니다.
※러시아로 보내는 DHL 배송(법인 주소만 가능)을 희망하시는 고객님께서는, 지금까지처럼 tenso.com 고객센터로 문의하여 주시기 바랍니다.

또한, 고객님께서 더욱 적절한 배송 요금으로 이용하실 수 있도록, DHL의 청구 금액 산출 방법 및 배송 요금을 아래와 같이 변경하겠습니다.

2022년 2월 7일 정오(일본 시각) 이후, DHL로 출하를 의뢰하신 경우, 패키지의 실제 중량과 용적 중량 중에 더 무거운 쪽을 기준으로 국제 배송 요금을 산출합니다. 이 변경 사항에 따라, 국제 배송 요금의 조정도 실시됩니다.

또한, 지금까지 별도 견적이 필요했던 대형 상품, 24도가 넘는 알코올 음료, 스피커 등에도 같은 국제 배송 요금표가 적용되게 됩니다.

※용적 중량(kg) = 길이(cm) × 넓이(cm) × 높이(cm) ÷ 5000

변경 후의 DHL 국제 배송 요금표는 아래 페이지에서 확인해 주십시오.
https://media.tenso.com/guide/dhl2201/kr/announcement.html

궁금한 점이 있으시면, tenso.com 고객센터로 문의해 주세요.

【문의하기】
https://www.tenso.com/kr/inquiry

Thank you for using our service.

For catalogue, DM, postcard, Christmas/New Year greeting cards from sellers, please kindly note that we would not register these kinds of postal items into customers' accounts directly.
If you would like to receive yours, please kindly contact our Customer Service with the following information after your item arrives at our warehouse.

1.Receiver name:
2 Sender:
3.Insert your TS number: YES/NO
4.Reference photo/link:
5.Delivry date:

We thank you for your understanding and cooperation in advance.
Please do not hesitate to contact us if you have any other questions or concerns.

The cutoff date for the following services within 2021 is as below.
All times are listed in Japan Standard Time.

・Receiving/Registering packages:
For packages which arrive at our warehouse by Wednesday December 29th, 2021.

・International shipment(EMS, AIR, Seamail):
For payments made by Wednesday December 29th, 2021.

・International shipment(DHL):
For payments made by Monday December 27th, 2021.

・Package Consolidation service :
For applications made by Wednesday December 29th, 2021.

Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Tuesday January 4th, 2022 sequentially.

Tenso customer support will operate as usual. If you have any question or concerns, please contact us.
*Depending on the contents of the inquiry, the time for reply may be delayed.

[Customers support team]
https://www.tenso.com/en/inquiry

언제나 Tenso.com을 이용해주셔서 대단히 감사드립니다.

인도 준비 은행(RBI)의 규제 추진에 수반하여, 인도에서 발행한 신용카드 및 직불 카드의 특정 결제 거래에 대하여, 2021/9/30 (JST) 까지 새로운 가이드 라인을 준수할 필요가 있습니다.

이 영향으로 2021/10/1 (JST) 부터 Tenso.com에서 아래와 같은 지급 방법을 이용할 수 없게 됩니다.
・인도 발행 신용카드 및 직불카드 : 이미 Tenso.com 계정에 등록된 인도 발행 카드는 2021/10/1 (JST) 부터 해제됩니다
・인도 발행 신용카드 및 직불 카드에 연결된 PayPal 계정

덧붙여 아래와 같이 변경할 수 없는 고객님께서는, 현재 당사의 창고에서 보관하고 있는 패키지의 발송 수속을 2021/9/30 (JST) 까지 완료할 수 있도록 부탁드립니다.

2021/10/1 (JST) 이후 Tenso.com 서비스를 이용하시는 경우에는 아래와 같이 변경해주시도록 부탁드립니다.
・신용카드/직불카드를 결제 수단으로 이용하는 경우 : 인도 이외의 국가에서 발행된 신용카드 및 직불카드 등록을 부탁드립니다.
・PayPal을 결제 수단으로 이용하는 경우 : PayPal 계정에 연결된 신용카드 및 직불카드를 은행 계좌나 PayPal 직불로 변경, 혹은 연결된 카드를 인도 이외의 국가에서 발행된 카드로 변경해주십시오.

고객님께 불편을 드려 대단히 죄송합니다만, 아무쪼록 이해해 주시기 바랍니다.

그 외 문의 사항이 있으시면 언제든지 Tenso.com 고객 센터로 문의해 주시기 바랍니다.
https://www.tenso.com/en/inquiry

언제나 Tenso.com을 이용해주셔서 대단히 감사드립니다.

일본 우편으로부터, 중국 국내의 주요 공항에서 COVID-19 검역 강화 조치가 취해짐으로써,
당분간 중국 전역에서 우편물 배송에 대폭적인 지연이 발생한다는 발표가 있었습니다. (※홍콩·마카오는 제외)
https://www.post.japanpost.jp/int/information/2021/0827_01.html

이에 따라 당사에서 일본 우편 배송 방법으로 발송한 물품에 대해서도 추가 지연이 발생할 가능성이 있습니다.

고객님께 불편을 끼쳐 죄송합니다만, 넓은 이해 부탁드립니다.

언제나 Tenso.com을 이용해주셔서 대단히 감사드립니다.

일본 우편에서, COVID-19가 세계적으로 확대되고 있는 데에 따른 도시 봉쇄, 공항·항만시설 폐쇄, 교환 우체국의 업무 정지 등의 조치로
당사국 및 지역에서 우편물 배송에 대폭적인 지연이 발생할 가능성이 있다는 발표가 있었습니다.
https://www.post.japanpost.jp/int/information/2021/0827_02.html

이에 따라 당사에서 일본 우편 배송 방법으로 발송한 패키지에 대해서도 추가 지연이 발생할 수 있습니다.

배송을 희망하는 지역 및 수신국에 관한 최신 발송 여부 및 지연 정보 등의 정보는
아래의 일본 우편 링크에서 정보를 참조해 주십시오.
https://www.post.japanpost.jp/int/information/overview.html

고객님께 불편을 끼쳐 죄송합니다만, 넓은 양해 부탁드립니다.

Thank you for using tenso.com.

According to Japan Post’s latest news, EMS shipping service for the USA would be resumed starting from 1st June. For tenso.com, EMS would be selectable in My Page again starting from 10 a.m. 1st June (JST).

However, as there will be a huge quantity of package after the reopening, considerable delivery delays are expected. We appreciate your understanding in advance.

Please refer to the following link for the notice from Japan Post.
https://www.post.japanpost.jp/int/information/2021/0513_01_en.html

Furthermore, as the USA is one of the countries that will be applied with new shipping fees, we would also apply the new fees by the time of reopening. Please kindly find more details in our notice on 21st May 2021.

As delivery delays may occur, we will still provide DHL as an alternative after the reopening of EMS. Thus, please take DHL into your consideration as well while arranging for shipping.

Please do not hesitate to contact us if you have any other questions or concerns.

【Contact us】
https://www.tenso.com/en/inquiry

The international shipping fee for EMS packages will change starting at 10:00 AM (JST), on June 1, 2021.

This price change is due to a Japan Post price revision, which offers EMS services.

Areas subject to additional fees:

• Oceania
• North and Central America
• Middle East
• Europe

*Check the link below for countries in Zone 2
https://www.post.japanpost.jp/int/ems/country/second.html

The revised shipping fee is applicable to payment completed from 10:00 AM (JST), June 1, 2021.

[NOTICE]
After packages arriving at tenso.com, it takes us 1-2 business days to register packages to the system. For packages that contain prohibited items or the TSID/receiver's name does not match users' account, we need 2-3 business days to notify users separately.

[Japan Post / Revision of shipping fee]
https://www.post.japanpost.jp/notification/pressrelease/2021/00_honsha/0415_01_01.pdf
https://www.post.japanpost.jp/notification/pressrelease/2021/00_honsha/0415_01_02.pdf

We apologize for any inconvenience caused by the change in shipping costs and thank you for your understanding.

According to Japan Post’s notice, currently a considerable period of time would be required for loading packages onto cargos for specific countries/regions. The actual time will depend on each destination, and it may take more than one month from loading packages to delivering out from Japan in some cases. For the detailed condition of each country/region, please refer to the following link.

■International mail service availability chart(the last update)
https://www.post.japanpost.jp/int/information/overview.html

Please do not hesitate to contact us if you have any other questions or concerns.

【Contact us】
https://www.tenso.com/en/inquiry

We are sorry for any inconveniences caused by this, and appreciate your kind understanding in advance.

2021/4/29(Thurs)～2021/5/5 (Wed) is Golden Week Holiday in Japan.
And during this period, tenso warehouse and Customs Support team will provide service as usual.

There may be delays in deliveries due to the holidays for some sites. We kindly ask if you can check and confirm on the sites of each store to avoid any confusion.

【Regarding Customer Support Office Hour】
Customer support will operate during the holidays (except Saturday and Sunday).
※However, depending on the contents and order of the inquiry, the time for reply may be delayed.
We kindly ask for your understanding.

【Regarding Shipment】
International Shipment
・ Japan Post will operate as usual during the holiday period (except Sunday).
For the current delivery status of each country and region, please kindly refer to the below announcement <>.

・ DHL: Shipping fee paid before 2021/4/27(Tues) will be delivered as usual. And payment made on 4/27 will deliver on 4/30.
Paymnet made after the above date will be deliverd in order after Golden Week Holiday.

Domestic shipment
・Japan domestic shipment: will operate as usual during the holiday period.
In addition, customers who wish to deliver domestically may experience slight delays in the delivery for some large packages.

We apologize for the inconvenience, and your understanding is highly appreciated.