Thank you for using tenso.com.
Japan Post has announced that deliveries to the following countries/regions have been resumed from 9th Dec. 2022. (Fri).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2022/1208_01_en.html

Country/Region: Brazil
Shipping method: AIR/International Parcel, AIR/Registered Small Package

Country/Region: Cambodia, Costa Rica, United Arab Emirates
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Country/Region: Laos
Shipping method: EMS, AIR/International Parcel

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been resumed from 18th Nov. 2022 (Fri).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2022/1117_01_en.html

Country/Region: France
Shipping method: AIR/International Parcel

Country/Region: Guam, Saipan
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been resumed from November 2, 2022 (Wednesday).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2022/1101_01_en.html

Country/Region: India, Brazil, Chile, Peru
Shipping method: EMS

Country/Region: Canada
Shipping method: EMS, Surface Mail

Country/Region: Finland, Romania
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

We have just been informed by Japan Post that due to new coronavirus infections, from September 9, 2022 (Friday), they will temporarily stop accepting the following international packages addressed to the Australia.

Surface Mail
（* SAL international packages and small packages are no longer accepted）

Notice from Japan Post(external site)
https://www.post.japanpost.jp/int/information/2022/0908_01_en.html

International mail service availability chart(external site)
https://www.post.japanpost.jp/int/information/overview_en.html

Until Japan Post resumes the above shipping methods, customers are able to ship the packages via EMS, AIR(Small Package with Tracking) and DHL.We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

We will also notify you as soon as we receive any further updates from Japan Post.
If you have any questions, please feel free to contact our Customer Support.

We have received an update from Japan Post that the temporaril18y suspension for international packages from Thursday, April 2, has resumed for some countries.

・Operations resumed as of: Wednesday, September 7, 2022
Countries/regions that have resumed operations for EMS: Germany
Countries/regions that have resumed operations for AIR: Luxembourg

・Operations resumed as of: Friday, July 29, 2022
Countries/regions that have resumed operations for EMS, and Surface Mail:
China
Countries/regions that have resumed operations for EMS, AIR, and AIR/International Parcel:Australia

・Operations resumed as of: Friday, July 15, 2022
Countries/regions that have resumed operations for EMS, AIR, and AIR/International Parcel:
Saudi Arabia, Bangladesh

・Operations resumed as of: Friday, July 1, 2022
Countries/regions that have resumed operations for EMS :United Kingdom
Countries/regions that have resumed operations for EMS and AIR flights:
Netherlands, Italy, Greece, Israel

・Operations resumed as of: Wednesday,June 10, 2022
Countries/regions that have resumed operations for EMS :France

・Operations resumed as of: Wednesday,June 1, 2022
Countries/regions that have resumed operations for AIR flights:UAS

・Operations resumed as of: Friday, May 20, 2022
Countries/regions that have resumed operations for EMS and AIR flights:
Ukraine, Belgium, Mongolia

・Operations resumed as of: Wednesday, March 18, 2021
Countries/regions that have resumed operations for EMS and AIR flights:Maldives

・Operations resumed as of: Friday, February 26, 2021
Countries/regions that have resumed operations for EMS and AIR flights:
Ireland,Ukraine,Argentina,Nepal,Pakistan,Morocco

We are afraid that the countries and regions other than the above mentioned are temporarily suspended.

If it is the country/ region besides the above mentioned list, international shipping is still been suspended. Please refer to this notice for the countries affected by the suspension of the Japan Post.
https://www.post.japanpost.jp/int/information/overview.html

For other countries/regions, we will inform you again on the tenso.com website as soon as there is an update from Japan Post.

Please do not hesitate to contact us if you have any other questions or concerns.
[Customers support team]
https://www.tenso.com/en/inquiry
We apologize for any inconvenience caused this time, and we kindly ask for your understanding.

2022년 8월 15일 (월)에 시스템 점검을 실시하는 관계로, 아래 시간대에는 tenso.com 사이트 접속이 불가능합니다.
고객님께 불편을 끼쳐 드려 대단히 죄송하지만, 모쪼록 양해 부탁드립니다.

■사이트 점검 일시：2022년 8월 15일 (월) AM3:30 ～AM8:00（일본 시각）예정

※작업 상황에 따라、시간이 다소 변경될 가능성이 있습니다.
위의 점검 시간에는, tenso.com 사이트 내 모든 기능의 이용이 불가능합니다.
죄송하지만, 해당 시간대를 피하여 이용해주실 수 있도록 협력 부탁드립니다.

tenso.com을 이용해 주셔서 진심으로 감사 드립니다.

최근, 코로나 바이러스의 감염 확산 및 우크라이나 사태의 영향으로, 계속해서 항공 회사의 운송 중지, 항공편 감소와 국제적인 원유값 폭등 등의 문제가 발생하고 있어, 각 물류업체들의 긴급 사태 추가금, 연료 추가금 또한 상승하고 있는 추세입니다.

위 상황에 따라, 고객님께는 대단히 죄송스럽습니다만, 2022년 8월 1일 12시 (일본 시각)부터 ECMS의 국제 배송 요금을 개정하게 되었습니다.
개정 후의 요금은 이쪽에서 확인해 주시기 바랍니다.
https://media.tenso.com/guide/ecms2207/kr/announcement.html

고객님께 부담을 드리게 되어 대단히 죄송합니다만, 모쪼록 너른 이해 부탁 드립니다.
궁금한 점이 있으시면 tenso.com고객센터로 언제든지 문의해 주시기 바랍니다.

tenso.com을 이용해 주셔서 진심으로 감사 드립니다.

최근, 코로나 바이러스의 감염 확산 및 우크라이나 사태의 영향으로, 계속해서 항공 회사의 운송 중지, 항공편 감소와 국제적인 원유값 폭등 등의 문제가 발생하고 있어, 각 물류업체들의 긴급 사태 추가금, 연료 추가금 또한 상승하고 있는 추세입니다.

위 상황에 따라, 고객님께는 대단히 죄송스럽습니다만, 2022년 5월 10일 16시 (일본 시각)부터 DHL의 국제 배송 요금을 개정하게 되었습니다.
개정 후의 요금은 이쪽에서 확인해 주시기 바랍니다.
https://media.tenso.com/guide/dhl2204/kr/announcement.html

고객님께 부담을 드리게 되어 대단히 죄송합니다만, 모쪼록 너른 이해 부탁 드립니다.
궁금한 점이 있으시면 tenso.com고객센터로 언제든지 문의해 주시기 바랍니다.

2022/4/29(Fri)～2022/5/5 (Thurs) is Golden Week Holiday in Japan. During this period, tenso.com will operate as usual.

However, there may be delays in deliveries due to the holidays for some sites. For further information, please check with each site directly.

【Regarding Customer Support Office Hour】
Customer support will operate during the holidays (except for Saturday and Sunday).
※Depending on the contents and order of the inquiries, the time for reply may be delayed.
We kindly ask for your understanding.

【Regarding Shipment】
International Shipment
・ Japan Post: Operate as usual during the holiday period (except for Sunday).
For the current delivery status of each country and region, please kindly refer to the below announcement {Regarding the suspension of postal services by Japan Post to certain countries and regions (Updated on 2022/04/22)}.

・ DHL: Shipping fee paid on 2022/4/27(Wed) and 2022/4/28(Thu) will be shipped on 2022/5/2(Mon).
Payment made after the above date will be shipped in sequence after Golden Week Holiday.

・ECMS: Operate as usual.
As it is necessary to check on the invoice of each package, the delivery date will be the next 3-4 business days after the payment date.

Domestic shipment
・Japan domestic shipment: Operate as usual during the holiday period.
Delivery delay may happen to large packages.

We apologize for the inconveniences and your understanding is highly appreciated.

Thank you for using tenso.com.

We have just been informed by Japan Post that due to new coronavirus infections, from April 22nd, 2022 (Froday), they will temporarily stop accepting the following international packages addressed to the China.

EMS
AIR International Parcel
Surface Mail
（* SAL international packages and small packages are no longer accepted）

Notice from Japan Post(external site)
https://www.post.japanpost.jp/int/information/2022/0421_01.html

International mail service availability chart(external site)
https://www.post.japanpost.jp/int/information/overview_en.html

Until Japan Post resumes the above shipping methods, customers are able to ship the packages via AIR(Small Package with Tracking) and DHL.We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

We will also notify you as soon as we receive any further updates from Japan Post.
If you have any questions, please feel free to contact our Customer Support.

Thank you for using tenso.com.

In accordance with the increasing cost of FamilyMart Pickup Service, we regret to announce that FamilyMart pickup fee is going to change as the following.

■Date to apply new fee: April 20th, 2022, noon (JST)
■Original pickup fee: 200JPY
■New pickup fee: 250JPY

We are sorry for the inconveniences caused by this, and look forward to your continuous support for tenso.com.

Please do not hesitate to contact our customer support if you have any further concerns.

Delays might happen to domestic shipping in Asian countries owing to the different office hours of logistics companies around/during Lunar New Year(31st January ~ 6th February, 2022).

※Delivery during Lunar New Year varies accordingly to different countries. For more information, please refer to the Japan Post announcement below:
https://www.post.japanpost.jp/int/information/2022/0128_01.html

※Regarding Taiwan FamilyMart Pickup Service, delay might happen as well.

For the delivery status of packages around/during Lunar New Year, please use the tracking number in our notification of delivery on the tracking site of relevant logistics company.

For tenso Customer Support, we would provide our service as usual.
Please do not hesitate to contact us if you have any questions or concerns.

【Contact us】
https://www.tenso.com/en/inquiry

※Depending on the content of inquiry, it might take time for us to reply.
We would appreciate your kind understanding in advance.

평소 tenso.com을 이용해 주셔서 진심으로 감사 드립니다.

지금까지 DHL 배송 서비스는, 미국, 캐나다, 호주를 제외하고, 고객센터에 문의해 주신 분들께 안내 드리고 있었습니다만, 2022년 2월 7일부터 모든 배송 대응 국가/지역 (러시아 이외)으로 발송되는 패키지에 대해, 마이 페이지에서 DHL 배송 방법을 선택할 수 있게 되었습니다.
※러시아로 보내는 DHL 배송(법인 주소만 가능)을 희망하시는 고객님께서는, 지금까지처럼 tenso.com 고객센터로 문의하여 주시기 바랍니다.

또한, 고객님께서 더욱 적절한 배송 요금으로 이용하실 수 있도록, DHL의 청구 금액 산출 방법 및 배송 요금을 아래와 같이 변경하겠습니다.

2022년 2월 7일 정오(일본 시각) 이후, DHL로 출하를 의뢰하신 경우, 패키지의 실제 중량과 용적 중량 중에 더 무거운 쪽을 기준으로 국제 배송 요금을 산출합니다. 이 변경 사항에 따라, 국제 배송 요금의 조정도 실시됩니다.

또한, 지금까지 별도 견적이 필요했던 대형 상품, 24도가 넘는 알코올 음료, 스피커 등에도 같은 국제 배송 요금표가 적용되게 됩니다.

※용적 중량(kg) = 길이(cm) × 넓이(cm) × 높이(cm) ÷ 5000

변경 후의 DHL 국제 배송 요금표는 아래 페이지에서 확인해 주십시오.
https://media.tenso.com/guide/dhl2201/kr/announcement.html

궁금한 점이 있으시면, tenso.com 고객센터로 문의해 주세요.

【문의하기】
https://www.tenso.com/kr/inquiry

Thank you for using our service.

For catalogue, DM, postcard, Christmas/New Year greeting cards from sellers, please kindly note that we would not register these kinds of postal items into customers' accounts directly.
If you would like to receive yours, please kindly contact our Customer Service with the following information after your item arrives at our warehouse.

1.Receiver name:
2 Sender:
3.Insert your TS number: YES/NO
4.Reference photo/link:
5.Delivry date:

We thank you for your understanding and cooperation in advance.
Please do not hesitate to contact us if you have any other questions or concerns.