Buyee
Buyee
Buyee
Buyee

News

Latest News from tenso.com

 2016/12/16

Lithium Batteries (i.e. power banks, mobile batteries) are considered as prohibited goods

Effective January 1st, 2017, due to the change of UPS air transportation requirements,
we can no longer ship out lithium batteries internationally (domestic delivery within Japan is not subject to this change).

Items include but not limited to: lithium ion rechargeable batteries, mobile batteries, battery packs for camera, etc.

If we receive a lithium battery item, we will ask our warehouse to discard it.
Please pay extra attention when you purchase related products.

For customers who have already bought lithium batteries and have stored them in our warehouse,
we will send a notification email to you. Please confirm the email and reply to us.

Devices with built-in lithium batteries or in which batteries could be inserted (such as PCs and cameras) can still be shipped.

Please check the details in the following page:
http://www.tenso.com/en/static/guide_contraband_lithium

We appreciate your understanding.

 2016/12/14

About our New Year's schedule

[New Year's Holiday Period]
December 29th, 2016 to January 3rd, 2017 ※JST

The final business day for our operations this year depends on the service.
Any packages or inquires that arrive during the holiday will be handled after the start of business on January 4th, 2017.
However, due to backlog, our operations (shipping, answering inquiries, etc.) will be slower than usual.
Thank you for your understanding.
Please check the information below. All times are listed in Japan time.

*Receiving Packages
Our warehouse will accept packages up through December 30th, 2016.
Any packages that arrive by then will be registered before the New Year.
Any packages that arrive on December 30, 2016 or afterwards will not be registered until after January 4th, 2017.
*International Shipping
Packages that have been paid for by 8:00 on December 30th, 2016 will be given to Japan Post before the New Year.
Packages paid for after that time will be handled after January 4th, 2017.
*Please note that the New Year operating times for Customs, and postal delivery vary from country to country.
Please check your local information for more details.
*Package Consolidation
If you apply for package consolidation by 8:00 on December 30th, 2016 then we will finish your package's consolidation before the New Year.
If you apply for package consolidation after that date, it will be handled after January 4th, 2017.
*Customer Support
All inquiries that arrive before 17:00 on December 28th, 2016 will be answered before the end of the year.
Inquiries that arrive after that will be handled after January 4th, 2017.

 2016/08/04

You can now make payments in your country's currency

The settlement system has been upgraded, multi-currency settlement is now available.

Before making a payment, you will need to add your credit card or PayPal account information first.

Please check this page for more information.
http://www.tenso.com/en/static/pr_fx_index

 2016/05/13

Notice: Price revision of EMS and Surface Mail (International post parcel to East Asia)

Thank you for using our service.

Today, we have to regrettably inform Japan Post has announced the price increase of EMS and Surface Mail (International post parcel to East Asia), that goes into effective May 31st, 2016(JST).

Accordingly, the rate of international shipping fees in our service must be also revised.

[Effective date and time]
May 31st, 2016 / 9:15p.m. (JST)

**A system maintenance will be held from 8:15a.m. to 9:15a.m. on May 31st, 2016(JST).

[Details of Price Revision]
  • ● EMS

    The additional shipping fees for each shipping area will be charged.

    • - Asia: 300yen(1g-300g: 500yen)
    • - North America, Middle and Near East, Oceania: 500yen(1g-300g: 800yen)
    • - Europe: 400yen(1g-300g: 700yen)
    • - South America, Africa: 300yen(1g-300g: 700yen)
  • ● Surface Mail (International post parcel to East Asia)

    East Asia: 100~1550yen

  • ● Family Mart Delivery in Taiwan

    Taiwan: 300yen

On the occasion of the price revision, we recommend our customers to purchase and ship packages before the effective date.

However, the revision may not have any affect on the shipping fees of other methods as follows.

  • - AIR
  • - AIR Small Packet Shipping
  • - SAL
  • - SAL Small Packet Shipping
  • - Surface Mail (excluding East Asia)
[Notes]
  • Requests for parcels
    Consolidation service or any other requests for your parcel may basically take 1-2 business days. Please apply for it well ahead of the effective date. tenso.com will never take any responsibility for the differences in the price that is caused by your request.
  • Taiwan Family Mart Delivery
    There is a possibility that it cannot be shipped due to oversizing and re-payment is required. In the case that the re-payment is placed after the effective date, the new price will be applied to your package. Therefore, please proceed with a payment well ahead of the effective date.