Thank you for using tenso.com

Due to the shortage of supplies of masks in Japan due to the spread of the new Corona Virus infection COVID-19, we kindly ask you to refrain from purchasing masks through tenso.com as much as possible.

Thank you for in advance for your understanding and cooperation.

The designated postal operator of South Korea has informed us that mail delivery in the following area will be
temporarily conducted Non-face-to-face delivery.

Japan Post Information Page:
https://www.post.japanpost.jp/int/information/2020/0303_02_en.html

Affected area:
Daegu

We will update you further once we have received more information regarding this issue.
We are afraid that if you have an urgent package for the delivery to the area above, please kinldy contact the local post directly.

We apologize for the inconvenience and thank you in advance for your appreciation and understanding.

In order to prevent the spread of the new coronavirus infection in Mongolia, airline flights between Mongolia and Japan have been canceled for the time being. Therefore Japan Post cannot secure transportation for international mail to Mongolia.

Accordingly, we will stop accepting all types of international mail to Mongolia until the flights are resumed.
Thank you for your kind understanding and cooperation.

Japan Post Information Page:
https://www.post.japanpost.jp/int/information/2020/0303_01_en.html

We will update you further once we have received more information regarding this issue.
Currently we suggest that you refrain from waiting for the service to resume operation or consider shipping to another destination.

If you are in a hurry and would still like to deliver to Mongolia, please contact our customer support.
[Customers support team]
https://www.tenso.com/en/inquiry

We apologize for the inconvenience and thank you in advance for your appreciation and understanding.

The designated postal operator of Italy has informed us that mail delivery in the following areas will be temporarily suspended due to the spread of the new coronavirus infection.

Japan Post Information Page:
https://www.post.japanpost.jp/int/information/2020/0227_01.html

Country/regions:Italy

Affected areas and postcodes:
• CASALPUSTERLENGO：26814, 26821～26823, 26826～26828, 26841～26849, 26856, 26861～26865, 26867
• BERTONICO：26821, 26822
• CASTIGLIONE D'ADDA：26823, 26826
• TERRANOVA DEI PASSERINI：26827, 26828, 26841～26843
• CASTELGERUNDO：26844
• CODOGNO：26845, 26846
• MALEO：26847
• SAN FIORANO：26848, 26849, 26856
• FOMBIO：26861～26865
• SOMAGLIA：26867

Packages effected:All types

We are afraid that there may be a delay caused in the delivery of your packages to Italy. Currently, the resumption of the service is still undecided. We will update you further once we have received more information regarding this issue.

We apologize for the inconvenience and thank you in advance for your appreciation and understanding.

Due to the spread of the new coronavirus infection, inquires about the items for disinfection/sterilization/eradication has been rapidly increased.

We are very afraid that we cannot forward those products to overseas regardless of the type due to flammability of components.
Examples:
・Cleverin(Household Disinfectants)
・Hand Sanitizer(liquid or gel)
・Disinfectant Spray Cans
・Disinfectant product contains alcohol(e.g. Disinfecting Wet Wipes)

Products above can be only discarded, shipped to Japanese address or returned to the seller after arrive at our warehouse.
To avoid unnecessary loss, kindly please re-check before your purchase.

Your understanding and cooperation would be highly appreciated.

Japan Post has announced that it will suspend postal services in Macau until February 7 due to the spread of the new coronavirus.
■ Japan Post Information Page
https://www.post.japanpost.jp/int/information/2020/0205_01.html
As a result, there may be a delay in the delivery of your packages to Macau.

In addition, regarding the announcement of the Macau Postal Service, please confirm the content from the link on the Macau Post Service Information page below.
■ Macau Post Information Page
http://www.ctt.gov.mo/MacauPost/Contents/News.aspx

We apologize for the inconvenience and we appreciate your understanding.

Japan Post has announced that mail processing in Hong Kong may be temporarily suspended due to the spread of the new coronavirus.
■ Japan Post Information Page
https://www.post.japanpost.jp/int/information/2020/0205_01.html

In addition, please refer to the link on the Hong Kong postal entity announcement page below for more details.
■ Hong Kong Post Information Page
https://www.hongkongpost.hk/tc/about_us/whats_new/index.html

We apologize for the inconvenience and we appreciate your understanding.

On February 5, 2020, Japan Post announced that international deliveries could be further delayed due to the suspension of flights to China.

■ Japan Post Information Page
https://www.post.japanpost.jp/int/information/2020/0205_01.html

According to the announcement from China Post,
due to the spread of the new coronavirus, there is a possibility that the delivery of packages to China in the regions below may be delayed.

• Country / Region: China
• Areas where delays may occur: Hubei Province: 430,000-449999
  (For packages addressed to the above, please contact the recipient by telephone before delivery)
• Types of packages: All types of packages

Therefore, it may take more days than usual to deliver your packages to China. We apologize for the inconvenience and we appreciate your understanding.

Due to a sudden increase of international deliveries (specifically to China, Hong Kong and Macau) in response to the new corona virus emergency we have received an update from Japan Post that it will take more time than usual to send packages and acquire customs clearance at airports and International Exchange Offices for packages that have already been sent.
As a result, the delivery of postal items to foreign countries (especially EMS postal items) will be delayed.

For more information regarding the tracking and delays, please refer to the link below:
https://www.post.japanpost.jp/int/information/2020/0205_01.html

We apologize for any inconvenience this may cause and thank you for your understanding.

During Chinese New Year holiday (Friday, 24th Jan, 2020 - Thursday, 30th Jan, 2020),
delivery may be delayed in part of regions of Asia due to the operating hour of the shipping companies.

※The Chinese New Year period above might slightly differ from country to country.
※Packages via Convenience Store Pickup Service (offered only in Taiwan) may delay as well.For packages delivered during the Chinese New Year Holiday,
customers can check their delivery status with tracking number on each shipping company's website.

Customer support will operate during the holidays.
However, depending on the contents and order of the inquiry, the time for reply may be delayed.
We kindly ask for your understanding.

If you have any question or concerns, please contact us.
[Customers support team]
https://www.tenso.com/en/inquiry

Kindly note that we will be experiencing a server downtime for 6 hours to perform a system maintenance on Jan 9, 2020 (Thu).

■ Site maintenance date
2020 Date: 1/9 (Thu) AM1:00 ～AM6:00 [JST]

※ Depending on the work situation, the work time may vary.
During the above maintenance period, all functions for the tenso.com site website will not be available during this time.
We apologize for the inconvenience and kindly ask for your cooperation during the relevant time period.

Please check final due before New year's holiday:2019/12/31-2020/01/03.

*Time listed below are all Japan standar time.

・Receiving/Registering packages: For packages which arrive at our warehouse by Monday December 30th, 2019.

・International shipment(EMS, AIR, SAL, Seamail): For payments made by Sunday December 29th,2019.

・Package Consolidation service : For applications which made by Saturday December 28th, 2019.

All the service will get started from Saturday January 4th, 2020 sequentially.

If you have any question or concerns, please contact us.
[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

Regarding the temporary suspension of package deliveries to Finland due to the impact of a strike by Finland Post, Japan Post has issued a notification that the delivery service to Finland has been temporary suspended.

Country:
Finland

Area:
All Areas

Package Type:
EMS, AIR and SAL (*Registered small packet included)

■Japan Post Notification
https://www.post.japanpost.jp/int/information/2019/1111_01.html

Consequently, it is possible that the delivery delay or the packages to Finland may not be accepted by Japan Post for tenso.com. There may also be a chance that some of the packages will be returned to our warehouse depending on the situation.

However, the strike is estimated to be settled in about 2 weeks. We will be updating again once we have received more information.

If you have any questions or issues, please contact our customer support.
Contact：https://www.tenso.com/en/inquiry

We apologize for the inconvenience and thank you for your understanding.

Thank you very much for using tenso.com.

As of September 2019, due to modifications with the Payment Services Directive 2 (PSD2), for applicable EU settlement service orders, the Strong Customer Authentication (SCA) is required. For more information, please refer to the link below:
https://www.visa.co.uk/dam/VCOM/regional/ve/unitedkingdom/PDF/visa-preparing-for-psd2-sca-publication-version-1-1-05-12-18-002-final.pdf

Due to the changes mentioned above, when paying with the corresponding credit card, the payment will be completed after entering the one-time password at the time of settlement, or by entering the password registered at the time of the credit card issuance.

Please refer to the following link for more details regarding payment methods.
https://www.tenso.com/en/static/guide_payment_3d

We sincerely apologize for the inconveniences caused but your understanding would be highly appreciated.

Please do not hesitate to contact the tenso.com customer support if you have any other questions or concerns regarding the changes above.
Contact：https://www.tenso.com/en/inquiry

tenso.com website will be undergoing maintenance from 1:00 AM to 3:00 AM on Tuesday September 10th (JST).


During the maintenance period, customers will be unable to access tenso.com website.


We apologize for inconvenience and thank you for your understanding.