Thank you for using tenso.com.
Until now, with the exception of the United States, Canada and Australia, DHL's shipping service has been provided only to those who contacted customer support, but starting on February 7, 2022, all shipping countries / regions (except for Russia) will be able to select DHL as shipping method on My Page.
- Customers who wish to deliver using DHL to Russia (only corporate addresses are accepted) please continue to contact tenso's Customer Support.
In addition, in order to offer an appropriate shipping fee to our customers, we will change the DHL billing calculation and shipping fee as follows.
After noon (Japan time) on February 7, 2022, if you request to ship your package with DHL, the international shipping fee will be based on the heavier between the actual weight and the volumetric weight (*) of the package. With this change, we will also adjust the international shipping fees.
In addition, the same international shipping rate table will be applied to large items that require a separate quote, alcoholic beverages that exceed 24%, speakers, etc.
- Volumetric Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000
Please check the page as follows for the changed DHL international shipping fee list.
https://media.tenso.com/guide/dhl2201/en/announcement.html
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
【Contact us】
https://www.tenso.com/en/inquiry