2018/05/09
Change of Rakuten coupon usage
From May 9th, use of Rakuten coupon by Rakuten x tenso.com international shipping fee discount will change.
Click here for the details.
If you have any questions, please contact tenso.com Customer Support .
Latest News from tenso.com
2018/05/09
From May 9th, use of Rakuten coupon by Rakuten x tenso.com international shipping fee discount will change.
Click here for the details.
If you have any questions, please contact tenso.com Customer Support .
2018/03/30
From April 2nd, 2018 10:00 (JST) there will be a change to DHL international shipping fees.
The new fees will be an approximate 5% increase from the fees which were in place up until April 1st, 2018.
Packages which have already arrived at our warehouse and registered with DHL before April 2nd will not be subjected to the price increase. Please rest assured that the fees for those packages will not change.
If you have any queries about this change in shipping fees, please contact tenso.com customer support .
We regret that the shipping fee changes may cause some inconvenience. Thank you for your understanding.
2018/03/20
Japan Post has announced that they would no longer deliver alcoholic beverages above 24% ABV.
E.g. Whiskey, brandy, shochu etc.
Therefore, Tenso will use DHL to send alcoholic beverages above 24% ABV instead.
However, the countries below may have restrictions for delivery regardless of the alcoholic content.
■ DHL only (all alcoholic beverages 70% ABV or less )
■ Alcohol below 24% ABV can only be shipped via Japan Post (Alcohol above 24% ABV cannot be shipped overseas)
However, since the countries below prohibit the import of alcoholic beverages, customers may need to send alcohol beverages domestically within Japan.
If you have any questions, please contact tenso.com Customer Support .
We apologize for the inconvenience due to this change and thank you for your understanding.
2017/12/21
Japan Post publicly announced on Dec 15, 2017 that there is a shipping delay and suspension for packages shipped via SAL/ SAL registered small package to the regions below.
Japan Post Notice
https://www.post.japanpost.jp/int/information/2017/1215_01.html
Countries which currently suspend acceptance of SAL/ SAL registered small package:
Countries in which delivery delay arise:
In addition, if you have any inquiries for packages which have already been shipped via SAL, please kindly contact our customer support team.
We apologize for the inconveniences and would appreciate for your understanding.
2017/03/17
From April 1st, 2017, due to Japan Post's policy change, a customs clearance commission fee will be charged by Japan Post.
■ The charge will be applied in following conditions
Applicable international delivery methods:
As a result, the condition will be applied to the packages shipped from March 31th, 2017 at 8:00 am (JST) using tenso service.
In the case the package cannot clear exporting customs, and the package is returned to tenso warehouse, the customs clearance commission fee will be refunded.
To help our customers avoid the second situation mentioned above, we will arrange part of your packages to be shipped on a different day so that the total value will not exceed 200,000 yen.
If you have any questions about this change, please contact tenso Customer Support .
We apologize for the inconvenience, and thank you for your understanding.
2017/03/09
We are making an announcement again since we have gotten the latest information in regards to international shipping of Nintendo Switch.
We have announced the other day that the shipment of all the packages containing Nintendo Switch are suspended by Japan Post according to their notification.
Today, we are again notified by Japan Post that shipping Nintendo Switch internationally will be possible if we separate the packages and make one package contain at most 2 lithium ion batteries. (The other method we have mentioned, which is installing the Joy‑Con controllers in the Joy‑Con Charging Grip will not be acceptable.) Moreover, we are also notified that shipment will be possible from 2017/3/10.
On the other hand, regarding shipment using ‘DHL’ we mentioned yesterday, as a result of confirmation, just like Japan Post, they will be able to ship the packages if we separate them and make one package contain at most 2 lithium ion batteries.
Consequently, we are going to go for shipment via Japan Post, as the shipping method we normally offer.
For our customers whose packages containing Nintendo Switch have arrived at our warehouse, we will send you an email about yout package to proceed with the shipment.
We are terribly sorry for making several announcements in regard to this matter which may have confused you. Also, we sincerely apologize to our customers whose packages containing Nintendo Switch have arrived at our warehouse for the packages’ retention caused by our repeated confirmation with Japan Post.
For your information, please make reference to below for the quantities of lithium ion batteries in each product.
[Quantities of Lithium Ion Batteries]