Shipping Process | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]

Shipping Process

A step-by-step guide on how to ship your package

Usage Guide (from registration to payment)

Customer Register as a new member

.
tenso.com Issue a forwarding address

.
Customer
  • Enter membership information
  • Submit identity verification documents

.
Document verification
within 2 business days
Document verification
tenso.com

Verification results notified on My Page.

*Verification details will also be sent to your email.

.
Customer Register payment information

.
Customer

Complete package payment

*If you are unable to receive your first package at your verified address, please contact our Customer Support Team.

When Sending The Package Individually

tenso.com Package arrives at tenso warehouse

.
Unbox and weigh package
within 2 business days
Unbox and weigh package
tenso.com Package arrival notified on My Page
(and via email)

.
Customer Select delivery method and settle payment

.
Shipment preparation
next business day
Shipment preparation
tenso.com

Ship out package

Regarding the estimated shipping time, please click here.

.
Customer Receive package

When Sending The Package After Consolidation

tenso.com Package arrives at tenso warehouse

.
Unbox and weigh package
within 2 business days
Unbox and weigh package
tenso.com Package arrival notified on My Page
(and via email)

.
Customer Apply for package consolidation

.
Consolidation operation
within 2 business days
Consolidation operation
tenso.com Consolidation result notified on My Page
(and via email)

.
Customer Select delivery method and settle payment

.
Shipment preparation
next business day
Shipment preparation
tenso.com

Ship out package

Regarding the estimated shipping time, please click here.

.
Customer Receive package