Shipping Process

A step-by-step guide on how to ship your package

Usage Guide (from registration to payment)

Customer	Register as a new member
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tenso.com	Issue a forwarding address
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Customer	Enter membership information Submit identity verification documents
.	Document verification within 2 business days
tenso.com	Verification results notified on My Page. *Verification details will also be sent to your email.
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Customer	Register payment information
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Customer	Complete package payment *If you are unable to receive your first package at your verified address, please contact our Customer Support Team.

Individual Shipment

tenso.com	Package arrives at tenso warehouse
.	Unbox and weigh package within 2 business days
tenso.com	Package arrival notified on My Page (and via email) Not registered after 3 business days from arrival? Click here.
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Customer	Select delivery method and settle payment
.	Shipment preparation next business day
tenso.com	Ship out package Regarding the estimated shipping time, please click here.
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Customer	Receive package

Consolidated Shipment About Package Consolidation Service

tenso.com	Package arrives at tenso warehouse
.	Unbox and weigh package within 2 business days
tenso.com	Package arrival notified on My Page (and via email) Not registered after 3 business days from arrival? Click here.
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Customer	Apply for package consolidation
.	Consolidation operation within 2 business days
tenso.com	Consolidation result notified on My Page (and via email)
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Customer	Select delivery method and settle payment
.	Shipment preparation next business day
tenso.com	Ship out package Regarding the estimated shipping time, please click here.
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Customer	Receive package