Restrictions on shipping lithium batteries | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]
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Restrictions on shipping lithium batteries

Restrictions on shipping lithium batteries to certain countries and regions.

Products with or containing lithium batteries

We can ship lithium batteries when:

Lithium Batteries are contained or installed in equipment (non-removable built-in batteries)

e.g.) iPhone, iPad or other electronic products with an integrated lithium battery within the device that cannot be removed or replaced

We are able to ship these items via EMS, AIR, SAL, Surface mail to most counties and regions. However, some countries and regions are restricted. For more detailed information, please refer to the chart below [Available areas for shipping lithium batteries]

Under current regulations, the quantity of such items is limited to 2 in one mail. 3 or more such items need to be divided in several packages.

Lithium Batteries are packed separately but shipped with equipment

e.g.) Digital camera, cell phone or laptops with a replaceable Lithium Battery

We are able to ship these items via EMS, AIR, SAL, Surface mail to most counties and regions. However, some countries and regions are restricted. For more detailed information, please refer to the chart below [Available areas for shipping lithium batteries]

Under current regulations, the quantity of such items is limited to 2 in one mail. 3 or more such items need to be divided in several packages.

Lithium Batteries are packed and shipped as individual items

e.g.) Power bank

We will not be able to ship out lithium batteries using Japan Post shipping methods (EMS, AIR, SAL and Surface Mail) to most countries and regions. UPS services will no longer be available for shipping lithium batteries either, starting from January 1st 2017.

If any package containing lithium batteries is delivered to our warehouse, the lithium batteries will need to be discarded.

Available areas for shipping lithium batteries

Information updated in 2016/04/01. For the latest information, please visit the website of Japan Post and UPS.

  • : available
  • : unavailable
built-in / separately attached individual cell
Continent Country EMS/AIR/SAL Surface Mail -
Eastern Asia Korea
Taiwan
China
Philippines
Hong Kong
Macau
Mongolia
Guam
Saipan
South-Eastern Asia / Southwest Asia India
Cambodia
Singapore
Sri Lanka
Thailand
Nepal
Pakistan
Bangladesh
Bhutan
Brunei
Vietnam
Malaysia
Maldives
Lao People's Democratic Republic
Oceania Australia
New Caledonia
New Zealand
Fiji
North and Central America United States of America
El Salvador
Canada
Costa Rica
Barbados
Puerto Rico
Mexico
Middle East United Arab Emirates
Israel
Qatar
Saudi Arabia
Turkey
Europe Iceland
Ireland
Azerbaijan
Italy
Ukraine
United Kingdom
Estonia
Austria
Netherlands
Greece
Croatia
Switzerland
Sweden
Spain
Slovakia
Slovenia
Czech Republic
Denmark
Germany
Norway
Hungary
Finland
France
Bulgaria
Belarus
Belgium
Poland
Portugal
Macedonia
Monaco
Romania
Luxembourg
Latvia
Liechtenstein
Lithuania
Russia
South America Argentina
Chile
Brazil
Peru
Africa Egypt
Tunisia
South Africa
Morocco