tenso, inc., Tenso UK Ltd. and tenso Hong Kong Limited (hereinafter together referred to as the "Company") aims at creating an environment in which customers around the world can readily obtain Japanese products.
The Company handles a range of personal information, including information about customers and clients, as part of its business activities.
As a business entity that handles the personal information of customers and clients who uses its services, the Company recognizes the importance of protecting personal information. The Company also understands that it has an obligation to appropriately use and protect such information.
For this reason, the Company is committed to the proper protection of personal information and to continuing to take all steps required to ensure appropriate handling and security.
The Company regards the protection of personal information as critical to its business and has consequently established "Policies for Personal Information Protection" below.
The Company believes that it is most important to comply with laws and regulations pertaining to the protection of personal information (meaning applicable laws, regulations, and guidelines and other rules pertaining to the protection of Personal Information; the same shall apply hereinafter) and to thoroughly implement the appropriate collection, use, and management of such information within the Company for customers and clients (hereinafter referred to as “Customers”) to feel secure in using the services provided by the Company.
In order to achieve the purpose of use described in Article 3 below, the Company may collect and retain the personal information specified below. The personal information collected from Customers includes information provided directly by Customers, information obtained automatically through Cookies and other means, and information obtained from third parties. Specifically, it refers to information about a living individual that falls under any of the items below. For more information about Cookies, please refer to Article 10 below.
The Company currently does not create anonymized information (meaning anonymously processed information as defined in the Act on the Protection of Personal Information; the same shall apply hereinafter). If the Company creates anonymized information or provides it to a third party, the Company shall take precautions for safety management in compliance with the separately stipulated Rules for Handling Anonymized Information. If the Company creates or collects pseudonymized information (meaning pseudonymously processed information as defined in the Act on the Protection of Personal Information; the same shall apply hereinafter), the Company shall use it for statistical data analysis and take precautions for safety management in accordance with laws and regulations pertaining to the protection of personal information. The Company will not provide pseudonymized information to third parties, except in accordance with laws and regulations pertaining to the protection of personal information.
The Company shall use personal information collected for the purposes described below.
The Company shall, except as permitted by laws and regulations pertaining to the protection of personal information, obtain the consent of Customers each time when using their personal information beyond the extent necessary to achieve the purposes described below. In addition, the Company shall not use personal information in a manner that may encourage or induce illegal or unjust acts.
The Company processes personal data provided by Customers in the performance of contracts with Customers for the services of the Company. For this reason, entering into a contract between Customers and the Company for the Company’s services is subject to the consent of Customers and provision of personal data by Customers as requested by the Company.
Please note that if Customers fail to, or opt not to, provide any personal data requested by the Company, Customers may not use the Company’s services. Where the Company processes personal data based on the consent of Customers, Customers have the right to withdraw consent at any time.
The controller of personal information held by the Company is tenso, Inc. (the company registered in Japan under registration no. 0107-01-020921). The Company represents the controller and appoints a Personal Information Administration Manager to the division responsible for managing personal information, and that division shall facilitate and supervise activities to protect personal information through the appropriate management of such information.
Customer Support Center of tenso, inc.
The Company will retain personal information held by the Company only for as long as necessary to fulfill the purposes described in Article 3 above; provided, however, that if the Company is required by laws and regulations pertaining to the protection of personal information and any other applicable laws and regulations to retain personal information, the Company shall comply with the relevant laws and regulations.
The Company takes appropriate steps to protect personal information in accordance with laws and regulations pertaining to the protection of personal information and shall not disclose nor provide personal information in a personally identifiable form to a third party without the consent of the subject, except as permitted by laws and regulations pertaining to the protection of personal information. Please note that personal data held by the Company may be transferred to a third party payment service provider or to a third party business partner if it is necessary to deal with such illegal activities as money laundering.
The Company may share personal information as follows:
Sharing with the group companies of the Company
If the Company transfers personal data to a country that the European Commission does not certify as providing an adequate level of protection for personal data (a country that does not have a so-called “adequacy decision”), the Company will carry out the transfer on the basis of an agreement that meets the requirements set by the EU for the transfer of personal data outside the EU.
Because of the global nature of the Company’s business, the Company will take appropriate measures in accordance with the provisions of laws and regulations pertaining to the protection of personal information when making overseas transfers of the personal data of Customers.
When personal information is provided through this website, it is encrypted using the industry standard encryption method called TLS (Transport Layer Security) to protect it from unauthorized access of a third party.
The Company shall provide security by using TLS encrypted communication to protect personal information when the Company deems it necessary to do so.
The Company also places strict controls on personal information collected by the Company based on the management standard it has predetermined and takes steps to prevent access to, and loss, destruction, alteration, leakage and infection of personal information by establishing a firewall, developing antivirus measures, and taking other action.
This website uses the technology known as cookies.
The Company’s advertisements are placed on various websites on the Internet by third party distribution services such as Google.
By disabling Google Analytics in your browser’s add-on settings, it is also possible to stop the Company from collecting Customers’ information by use of Google Analytics. In order to disable Google Analytics, please download and install the "Google Analytics Opt-out Browser Add-on" on Google’s download page and change the add-on settings in your browser.
When Google Analytics is disabled, Google Analytics will also be disabled on websites other than this site that a user may visit, however, Google Analytics may be enabled again by reconfiguring the add-on settings in your browser yourself.
Google Analytics Terms of Service
Google Analytics Opt-out Browser Add-on
The Company is not responsible for the use of personal information that is collected independently at websites linked from this website, such as websites and services of third parties that can be accessed through this website.
The Company shall respond to requests for disclosure, revision, addition, deletion, discontinuation of use, elimination, cessation of provision to third parties and notification of purposes of use of personal information, withdrawal of consent (where applicable), and disclosure of third-party records, in accordance with laws and regulations pertaining to the protection of personal information.
However, if such request does not meet the requirements provided by laws and regulations pertaining to the protection of personal information, the Company may not respond to the request.
When making a request for disclosure, revision, addition, deletion, discontinuation of use, elimination, or cessation of provision to third parties of personal information, or other requests, please complete the specified request form in accordance with procedures separately set out by the Company and send it by mail to the contact address below.
In the event of a request for disclosure, please enclose the predetermined fee, and document delivery postage if (but only when) you request disclosure in writing.
To request notification of the purposes of use of personal information, please contact the Company at firstname.lastname@example.org
1. Oct. 2008 established
30. May. 2017 amended
25. May. 2018 amended
26. Dec. 2018 amended
25. Apr. 2019 amended
1. Sep. 2021 amended
1. Apr. 2022 amended