These are the notes that we would like you to read after the shipping is completed.
After delievery formality, your item will be sent from the tenso.com warehouse to your address
To ensure the item arrive quickly and safely, we would like have your cooperation after shipping.
Please check the tracking status by visit Japanese post site or local post office tracking site.
If you want to know where the item is...
You can check the location of your item by the tracking number.
You can check the tracking number and Japan Post site through MY PAGE.
※Depending on delivery method in each country, status tracking service may be unavailable.
※The remaining of delivery days mentioned on tenso.com website is provided by Japan Post, it may be delayed due to bad weather and traffic conditions.
Please contact the post office or customs office immediately (within the due date).
There is a case where the package has returned to Japan after the storage period with out receiving of "Undeliverable Item Notice" or "Customer Notice".
Please note that the storage period are different depending on the delivery method and country, so please check with local post office site or etc..
Please directly contact local post office 5 days after the item has shipped.
If you still unable to find out the location of the item, please send the following information to tenso.com customer support.
such as order confirmation mail, purchase history, etc., which can be confirmed by Japanese yen
The information of the local post office,
Based on the above information, we will make a request to Japan Post.
When receive luggage, please open the baggage first and check if there is any damage.
If you open your luggage on the spot and damage or loss of content has found, please ask the delivery staff to issue a certificate of damage or loss.
If you found any damage or loss after receipt of the baggage but do not have the certificate, it will be unable to claim for the delivery company's compensation.