tenso, inc., Tenso UK Ltd. and tenso Hong Kong Limited (together referred to as the "Company") hereby sets out the following tenso.com Terms of Service (hereinafter referred to as "the Terms") in relation to use of the overseas forwarding service provided by the Company to members (hereafter referred to as "the Service")
The Service is jointly provided by the Company; provided however, that, Tenso UK Ltd. and tenso Hong Kong Limited provide the payment and settlement operations of the Service and tenso. inc. provides the rest of the Service.
The Company may, at its own discretion, specify separate terms in addition to the Terms as and when necessary. Separate terms shall be regarded as an integral part of the Terms.
Accordingly, members are required to agree to all relevant terms to use the Service.
In the event of any conflict between the Terms and any separate terms, the separate terms shall take precedence. In all other cases, both the Terms and separate terms shall be simultaneously applicable.
A "member" is any party that has agreed to the Terms, completed an online membership application to use the Service run by the Company, had their membership approved by the Company and been issued with a member ID.
Members may not allow any third party to use their membership, lend, transfer, sell or pledge their membership to a third party or engage in any form of equivalent conduct.
The Company may revise the Terms without prior notice. In the event of any such revisions, all matters relating to the Service shall be subject to the revised terms.
Membership registration procedure shall only be completed once the Company has approved the application outlined in the preceding paragraph.Membership may be declined however if the Company deems that any of the following grounds are applicable to the prospective member. Membership may also be revoked after approval if any of the following grounds are deemed to be applicable.
The Company shall only use members' personal data for the following purposes.
The Company may temporarily suspend or terminate any member's membership with no prior notice or warning if any of the following grounds are applicable.
Members shall not use the Service for any of the following products.
Immediately after purchasing a product, members shall notify the Company of the precise details to accurately provide the necessary details required to deliver the product to the member.
If any of the following grounds are applicable or are suspected to be applicable, the Company may refuse to provide the Service, even if the Service has already been accepted.
The Company may make changes to the contents of or suspend the Service with no prior notice. The Company shall accept no liability for any disadvantages experienced or losses or damage sustained by the member as a result of such changes or suspension.
If any of the following grounds are applicable, the Company may interrupt or suspend all or part of the Service with no prior notice to members.
Members shall not engage in any of the following forms of conduct or any form of conduct that could potentially be regarded as such in relation to their usage of the Service.
In order to ensure there is adequate operational support in respect of dispute management,
1. Oct. 2008 established
8. Feb. 2016 updated
4. Aug. 2016 updated
13. Sep. 2018 updated
26. Dec. 2018 updated
25. Apr. 2019 updated