About International Shipping | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]
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About International Shipping

We ship items internationally via EMS, AIR, SAL, or Surface!

Available Shipping Methods

tenso.com offers the following shipping methods.

Japan Post

EMS (Express Mail Service)

Recommended!

Our most recommended shipping method.

The fastest international shipping service.
Coming with tracking and full insurance (up to 2,000,000JPY) for peace of mind.

AIR (Airmail)

Fees are relatively high since posts will be sent by air. It is the next fastest method after EMS.

Two varieties of AIR are available, depending on weight and size of your package.

  • International Parcel
  • Registered Small Packet

* In the case of Small Package, we automatically add a tracking number (registered)

SAL (Economy Airmail)

Faster than surface mail while the cost is lower than airmail.

This is a service where international mail is handled as surface mail in both Japan and the destination country and as airmail between the two countries.
Two varieties of SAL are available, depending on the weight and size of your package.

  • International Parcel
  • Registered Small Packet

* In the case of Small Package, we automatically add a tracking number (registered)

Surface Mail

This is the cheapest and slowest shipping method.

Sent by surface. While delivery takes 1 to 3 months, depending on the distance to its destination.
Surface mail is primarily used for sending large or heavy and non-fragile items.

* Fragile or delicate items are not recommended for surface mail shipping.

Taiwan FamilyMart Pickup Service

Taiwan FamilyMart Pickup Service

Only available for packages shipped to Taiwan.

Shipping by EMS from Japan to Taiwan, then delivered to designated FamilyMart stores.
The service will allow customers to collect their purchases on their own schedule with 24-hour convenience store.

Conditions for each Shipping Method

About the conditions for each shipping method (size, weight, insurance coverage, tracking)