Usage Fee | Forwarding service connecting overseas customers and Japanese online stores []

Usage Fee handling fee is 50 JPY up.

Our Service Usage Fee provides multi-currency payment method.

Based on the total cost in Japanese Yen, the relative price in each currency is determined according to the exchange rate set by the market, between 11am-noon, Japanese Standard Time.
The currency is determined by the payment information updated by customer, which enables you to pay in the local currency.

The usage fee of tenso is determined by the actual weight or volumetric weight of the package.

* Volumetric Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000

≫ Handling fee

・Regardless of the shipping method you use, it is determined based on the actual weight of the package.

≫ International shipping fee

・Japan Post, Taiwan FamilyMart pick-up,tenso Air Delivery Taiwan: Determined based on the actual weight of the package.

・DHL, ECMS: Determined based on the heavier between the actual weight and volumetric weight of the package

≫ Following fees such as tax will be charged when necessary

・GST (Australia, New Zealand, Singapore)

・Customs clearance commission fee
2,800 JPY Customs clearance commission fee is required for internatoinal shipment via Japan Post for package(s) with declaration value over 200,000 JPY.


In addition to the fees above, if we confirm your package needs exceptional assistance, additional fees may happen.

Usage Fee Chart

Optional Services

Package Consolidation Service

Application fee 200yen
Service fee 300yen(for every added package)

Special Packaging for bottles

Bottle-packaging styrofoam 300yen(for one bottle)
  • * When your bottles arrive at our warehouse, we will notify you by email about the packaging options. If you would like the special bottle-packaging styrofoam, please let us know by replying to the notification.
  • * Please note that some bottles may not fit in the styrofoam container due to the size restrictions.