Usage Fee | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]

Usage Fee

tenso.com handling fee is 50 JPY up.

Our Service Usage Fee

tenso.com provides multi-currency payment method.

Based on the total cost in Japanese Yen, the relative price in each currency is determined according to the exchange rate set by the market, between 11am-noon, Japanese Standard Time.
The currency is determined by the payment information updated by customer, which enables you to pay in the local currency.

Please see this page for more details (on payment methods and payment currency).

The usage fee of tenso is determined by the actual weight or volumetric weight of the package.

* Volumetric Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000

≫ Handling fee

・Regardless of the shipping method you use, it is determined based on the actual weight of the package.

≫ International shipping fee

・Japan Post, Taiwan FamilyMart pick-up: Determined based on the actual weight of the package.

・DHL, ECMS: Determined based on the heavier between the actual weight and volumetric weight of the package

Our total usage fee includes the handling and international shipping fees.

Usage Fee Chart

Optional Services

Package Consolidation Service

Application fee 200yen
Service fee 300yen(for every added package)

Special Packaging for bottles

Bottle-packaging styrofoam 300yen(for one bottle)
  • * When your bottles arrive at our warehouse, we will notify you by email about the packaging options. If you would like the special bottle-packaging styrofoam, please let us know by replying to the notification.
  • * Please note that some bottles may not fit in the styrofoam container due to the size restrictions.