Contact Us | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]

Contact Us

For questions regarding our website or our services, please use the below form.
  • tenso's customer support is closed on weekends and holidays. Any inquiries sent in will be addressed on the next business day.
  • tenso.com does not accept inquiries by phone.
  • Inquiries are available in English, Japanese and Chinese.
  • For business inquiries about banners, business cooperation, PR, etc., please send us your message through here.
  • For questions regarding Rakuten icon or Rakuten coupons, please click here.

News

2019/07/23 Notice of change in handling of packages being sent to China

2019/07/01 SAL service for France, Netherlands, Spain and Ukraine

2019/06/18 Delay of delivery of packages due to the influence of traffic regulations for the G20 Osaka Summit

Complete list of news

* If you are already a member, please sign in first before submitting a query.

Type of inquiryRequired

* Registering package information on Mypage takes 1-2 business days from arrival.

Required
Required
Required
Required

We promise to handle personal information entered on this site appropriately,
according to our Privacy Policy .

Check the box to agree.