Regarding packages shipped via DHL | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]

Regarding packages shipped via DHL

Service Overview

  • ・Estimated delivery time: 2 - 7 days
  • ・Package tracking: Please enter the tracking number into the following page to track your package.
  • ・Depending on the package content, ingredients checking may be required. We may need your assistance on obtaining SDS(Safety Data Sheet) from your seller or manufacturer.
  • ・Pharmaceuticals, food items, health food, beverages, tires, car lights, weapons or related items(fake swords, model guns, toy guns, radio equipment etc.) are not available for DHL shipment.
  • ・Some items that cannot be shipped via other shipping methods will be shipped via DHL. E.g. Alcohol beverage with ABV more than 24%, speaker.
  • ・tenso will provide DHL delivery for large packages with an actual weight over 30 kg, a maximum side longer than 1.5 m, and max length&girth combined that is over 3.0 m.

Fees

Handling Fee

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DHL Shipping Fee

* Usage fee of optional services such as consolidation service and special packaging will also be included in the DHL billing.

Please click here

Handling Fee

The handling fee is determined based on the actual weight of the package.

Click here for information on handling fee

DHL Shipping Fee

DHL shipping charges are determined by the volumetric and actual weight of the package.

* Volumetric Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000

The heavier between the volumetric weight and the actual weight (kg) is applied as the weight when calculating the shipping fee, and the price in the table below is determined based on this weight.

Insurance

The lesser of the declared value of the contents or the amount calculated from 22 SDR (*) per kg will be the amount of free insurance coverage for damages.

Please note that in the unlikely event that your luggage is lost or damaged, the actual compensation amount will be based on an investigation conducted by the local DHL.

* Approximately 3,300 yen as of January 2022. What is SDR?

DHL International Shipping Fee

Shipping Areas

Zone1
  • Korea
  • Taiwan
Zone2
  • China
  • Hong Kong
  • Macau
Zone3
  • Singapore
  • Thailand
  • Philippines
  • Brunei
  • Vietnam
  • Malaysia
Zone4
  • Australia
  • Cambodia
  • Guam
  • Saipan
  • New Caledonia
  • New Zealand
  • Bangladesh
  • Bhutan
  • Fiji
  • Lao People's Democratic Republic
  • India
Zone5
  • United States of America
  • Canada
  • Mexico
Zone6
  • Ireland
  • UK
  • Italy
  • Estonia
  • Austria
  • Netherlands
  • Greece
  • Croatia
  • Switzerland
  • Sweden
  • Spain
  • Slovakia
  • Slovenia
  • Czech Republic
  • Denmark
  • Germany
  • Turkey
  • Norway
  • Hungary
  • Finland
  • France
  • Bulgaria
  • Belgium
  • Poland
  • Portugal
  • Monaco
  • Latvia
  • Lithuania
  • Liechtenstein
  • Romania
  • Luxembourg
Zone7
  • Iceland
  • Azerbaijan
  • Ukraine
  • Belarus
  • Macedonia
Zone8
  • Argentina
  • El Salvador
  • Costa Rica
  • Chile
  • Barbados
  • Peru
  • Puerto Rico
Zone9
  • United Arab Emirates
  • Israel
  • Egypt
  • Qatar
  • Saudi Arabia
  • Sri Lanka
  • Tunisia
  • Pakistan
  • South Africa
  • Maldives
  • Morocco
  • Mongolia
  • Nepal
  • Reunion

Shipping Fee