Regarding packages shipped via DHL | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]

Regarding packages shipped via DHL

Service Overview

  • ・Estimated delivery time: 2-7 days
  • ・Tracking service: You can check the delivery status of your parcel by entering the tracking number on the page below.
  • ・For pharmaceutical products and cosmetics ( liquid / cream / gel presentations), it is necessary to confirm the ingredients in advance.
  • ・DHL cannot be used for tires, car lights, weapons and armor (including imitation swords, model guns, toy guns, and wireless devices).
  • ・Some products that cannot be delivered by other delivery methods (alcoholic beverages over 24%, speakers, etc.) will be delivered by DHL.
  • ・tenso will provide DHL delivery for large packages with an actual weight over 30 kg, a maximum side longer than 1.5 m, and a total length and width over 3.0 m.
  • ・For Russia, DHL can only be used to a corporate address, so you cannot select this delivery method on My Page.
    If you would like to have DHL delivery to your corporate address in Russia, please contact tenso's customer support.

Fees

Handling Fee

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DHL Shipping Fee

* Usage fee of optional services such as consolidation service and special packaging will also be included in the DHL billing.

Please click here

Handling Fee

The handling fee is determined based on the actual weight of the package.

Click here for information on handling fee

DHL Shipping Fee

DHL shipping charges are determined by the volumetric and actual weight of the package.

* Volumetric Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000

The heavier between the volumetric weight and the actual weight (kg) is applied as the weight when calculating the shipping fee, and the price in the table below is determined based on this weight.

Insurance

The lesser of the declared value of the contents or the amount calculated from 22 SDR (*) per kg will be the amount of free insurance coverage for damages.

Please note that in the unlikely event that your luggage is lost or damaged, the actual compensation amount will be based on an investigation conducted by the local DHL.

* Approximately 3,300 yen as of January 2022. What is SDR?

DHL International Shipping Fee

Shipping Areas

Zone1
  • Korea
  • Taiwan
Zone2
  • China
  • Hong Kong
  • Macau
Zone3
  • Singapore
  • Thailand
  • Philippines
  • Brunei
  • Vietnam
  • Malaysia
Zone4
  • Australia
  • Cambodia
  • Guam
  • Saipan
  • New Caledonia
  • New Zealand
  • Bangladesh
  • Bhutan
  • Fiji
  • Lao People's Democratic Republic
  • India
Zone5
  • United States of America
  • Canada
  • Mexico
Zone6
  • Ireland
  • UK
  • Italy
  • Estonia
  • Austria
  • Netherlands
  • Greece
  • Croatia
  • Switzerland
  • Sweden
  • Spain
  • Slovakia
  • Slovenia
  • Czech Republic
  • Denmark
  • Germany
  • Turkey
  • Norway
  • Hungary
  • Finland
  • France
  • Bulgaria
  • Belgium
  • Poland
  • Portugal
  • Monaco
  • Latvia
  • Lithuania
  • Liechtenstein
  • Romania
  • Luxembourg
Zone7
  • Iceland
  • Azerbaijan
  • Ukraine
  • Belarus
  • Macedonia
  • Russia
Zone8
  • Argentina
  • El Salvador
  • Costa Rica
  • Chile
  • Barbados
  • Brazil
  • Peru
  • Puerto Rico
Zone9
  • United Arab Emirates
  • Israel
  • Egypt
  • Qatar
  • Saudi Arabia
  • Sri Lanka
  • Tunisia
  • Pakistan
  • South Africa
  • Maldives
  • Morocco
  • Mongolia
  • Nepal

Shipping Fee