Packages with incorrect TS number(TSID) or without TSID, it will not be registered to your account directly and kept as "Unknown recipient".

In this case, please contact tenso customer service and provide us the information below.

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Tracking Number: (e.g. 1234-1234-1234 or 123-123-1234)
Sender:
Product Name:
Item Price:
Quantity:

*Screenshots or email of order confirmation will also be helpful.
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Once we confirmed the information you provided matches the package, we will register the package to your account within two business days.