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FAQ > Shopping

Shopping

What kind of item is prohibited for international shipping?
I forgot to include "tenso.com" in the address. Will the package still be delivered?
What is the size limit for international shipping?
Can you send me catalogues or direct mails that you receive from online retailers?
I have purchased a prohibited item. What should I do?
Can I choose cash-on-delivery as a payment method to pay for an item?
How will my package be tracked once it has been shipped from the retailer? Where will my package's tracking number be displayed?
Can I purchase items under a different name than the one I have registered with Tenso.com?
What is tenso Address? How do I correctly input my address?
What is the number beginning with "TS" that appears at the end of my tenso address?
I forgot to input my TS number. What should I do?
What should I do if I input the wrong address?
I can only input Japanese letters on the reatailer's website, so I cannot make a purchase with my registered name.
Can you contact online retailers on my behalf?
Can you ship items that have been gift wrapped?
I can't confirm whether my item is prohibited or not. What should I do?
Can you ship frozen goods?
Can you ship tickets or currency?
Can you ship alcohol?
Can you ship plants?
I can't register my Tenso Address at an online retailer, and therefore cannot order an item. What should I do?
Should I inform Tenso.com after I have purchased an item?
Can you ship items, such as postal items, other than parcels from online shopping sites?

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