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FAQ > Arrival of Orders and Packages

Arrival of Orders and Packages

My package should have arrived at Tenso.com, but it doesn't say so on my My Page.
How long will you hold my packages?
Can you ship items, such as postal items, other than parcels from online shopping sites?
What is the maximum total price of a package that tenso can ship?
Can I choose cash-on-delivery as a payment method to pay for an item?
I have purchased a prohibited item. What should I do?
Can you send me catalogues or direct mails that you receive from online retailers?
What is the size limit for international shipping?
Why the packages are not consolidated into one after I applied for consolidation?
How do I return my items to online stores?
Is it possible to ship prohibited items by Surface Mail (Sea Mail)?
How do I return prohibited items to Amazon?
My package was rejected at the tenso.com warehouse.
What will happen if my package arrives outside the working hours of the Tenso.com warehouse?
Why do you conduct inspections on packages?
Can you reject a package delivery for me?
Can I ship Lithium-ion battery product?
If I used the name which is different to the name I am registered with my account, is there any problems for you to receiving packages?
Will the package still be received even if I incorrectly input the recipient's name?
Can I arrange 置き配(Unattended Delivery) on amazon?
How will my package be tracked once it has been shipped from the retailer? Where will my package's tracking number be displayed?
It has been more than three days since my package arrived at your warehouse, but there is still no change on my MyPage.
A package on my MyPage is registered as "0 yen".
What should I do if I want to change the description of my package?
What kind of item name could be rejected by logistics company easily?
I cannot tell the contents of my package just from the registered information on my MyPage.
There is an obvious mistake in the recorded weight of the package.
The package on my MyPage is different from the package I ordered.
I made a single order consisting of multiple items, but they were registered as two packages.

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