I can't register my Tenso Address at an online retailer, and therefore cannot order an item. What should I do? | Shopping | FAQ | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]

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 I can't register my Tenso Address at an online retailer, and therefore cannot order an item. What should I do?

Some online retailer do not ship their products to forwarding companies such as tenso.com. The reason might be the return policy, language support ,etc.
In this case, you might not be able to enter tenso address or complete registration at the shops.

For more information, please contact the store directly.

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