How long will you hold my packages? | Arrival of Orders and Packages | FAQ | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]

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 How long will you hold my packages?

The package can be stored at the warehouse for free in 60 days after being registered to your My Page. Once the storage period expired, we will dispose of the packages based on our terms of service.

If you would like to extend the storage period, please contact our customer support for assistance.

Keep in mind consolidation application expires within 30 days after the package is registered to your My Page.

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