It has been more than three days since my package arrived at your warehouse, but there is still no change on my MyPage. | Arrival of Orders and Packages | FAQ | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]

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FAQ > Arrival of Orders and Packages

 It has been more than three days since my package arrived at your warehouse, but there is still no change on my MyPage.

Please contact us and provide the following information.

- Tracking number
- Logistics company
- Screenshots of shipping information and order details


If the package contains prohibited item(s), the notification email will be late in a while.

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