Change of Rakuten coupon usage | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]
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Change of Rakuten coupon usage

From May 9, 2018 (Wed), use of Rakuten coupon by Rakuten x tenso.com international shipping fee discount will change.

Please confirm the changes below.

About eligible packages for Rakuten coupons

Rakuten coupons are only eligible to be used with items purchased via Rakuten during the campaign period.

Rakuten icon will be displayed on the information shown in the package list page only when the package is eligible for coupon use.

Rakuten icon is indicated for those packages which can get discount by the coupons

About eligible packages for Rakuten coupons About eligible packages for Rakuten coupons

Using Rakuten coupons on consolidated packages

Each package must be indicating Rakuten icon

Eligible for Coupon use

Each package must be indicating
Rakuten icon

Eligible for Coupon use

Eligible for Coupon use Eligible for Coupon use

Page of Package Consolidation Service

Ineligible

One of consolidated packages
does not have Rakuten icon

Ineligible

Ineligible Ineligible

Page of Package Consolidation Service

Important Notices

About Rakuten icon

The Rakuten icon will be displayed for packages purchased via Rakuten during the campaign period.

Eligible packages get Rakuten icon determing by tenso.com.

Please contact us if a package does not have the Rakuten icon even it is purchased via Rakuten during the campaign period.

Regarding consolidated package

Rakuten coupon can be used for a consolidated package only when all the packages in it are purchased via Rakuten during the campaign period.

Alert notifies if you apply for consolidation on a package from Rakuten and one from another shopping site which disables the coupon use. 

Cancellation of consolidation service is not acceptable.

About cancelling orders on Rakuten

If total price gets less than required value for the campaign by order cancellation, it would be ineligible for coupon.

Coupons would get deducted if cancellation was made after issuance of coupons.

Please note that some orders may be cancelled by store's matter.